Bora Üzüm Email & Phone Number

İstanbul, Levent, Tr

İstanbul, Levent, Tr

İstanbul, Levent, Tr

Major Duties: Relationship management with business lines; Vendor management; Team management; Outsource Management; Demand & Project management; Technology management.Key Deliveries:+ Turkey's first Credit Card Merchant CRM system, Self Servis World, launched.+ Social CRM infrastructure set up. Interactive social campaigns launched.+ Complex Event based, multi-channel marketing infrastructure set up.+ Big Data initiative started in coordination with UniCredit R&D team; Cloudera distribution devised.+ Brand new in-house CRM application for Corporate & Commercial, Private and SME banking developed having lead, opportunity, sales, customer visit, portfolio and campaign management modules. + Optimized loan pricing and account planning project for Corporate & Commercial banking managed in coordination with multiple vendors.+ Campaign management integration layer for alternative delivery channels re-structured.+ Sales-Commitment tracking system developed for automating special price sales.+ Teller-line sales automation and performance based bonus management set up.+ Outsource call center automation for campaign management system set up.+ BKM Express integration on alternative delivery channels set up. + Campaign management system improved for multi-channel overdraft account sales.+ Campaign management features of ATM network enhanced by devising NCR Customer Power solution.

Şişli, İstanbul, Tr

Process & Organization:+Managed IT transformation from a local brokerage house to a brand new member of international PhillipCapital Group. +FOREX business is enabled and it's licensed by Capital Market Board of Turkey after a serious audit period.+Technological integration models are developed for cross financial instruments use within PhillipCapital Group operating in 16 countries over the world by applying end-to-end FIX protocol communication components.+Policies and procedures regulating the IT operations & governance are developed from scratch.+Team building & third party management.+Procurement management.Technology: +Data center re-organization and enhancements, including fire extinguisher setup, monitoring system setup, cabinet re-location according to air-flow principles.+Internet connection infrastructure renewal: Metro-ethernet primary line backed-up with radio-link through redundant networking hardware. +LAN modernization: Network segmentation, firewall renewal, hardware redundancy, domain controller.+Uniformity of client equipments and centralization of printing, copying & scanning workstations.+IVR and Call Center modernization.+Corporate web page modernization by using interactive & tailor made CMS running on HTML5, .Net & MS SQL Server.

İstanbul, -, Tr

+Head of Business Intelligence Unit+Secretary general of the enterprise architecture management committee.+Reconstructed the system development life cycle process.+Set up fully automated retail loan application process.+Set up retail banking customer portfolio management module.+Set up organizational workload management system.+Set up real time decision management system that supports business lines on sales and process improvement.

İstanbul, -, Tr

+Secretary general of the enterprise architecture management committee that is responsible for describing the strategic architectural blueprints and directives for the IT solutions provided. During the foundation phase of the committee, all the fundamental procedures and directives, which declare the essence about the committee’s area of interests and basic activities, were constituted.+Managed the Enterprise Information Architecture project.+Set up a deterministic finite state machine based flow control system for supporting any kind of business process, which can be expressed by using state transition diagrams.+IT Representative of the due diligence process of Tekstilbank, executed by J.P. Morgan PLC.+Technical head of the CRM & data warehouse project lasted 10 months. Founded the Business Intelligence Solutions Unit after the project ended.+Set up the single sign on system for the core banking software.+Managed the software development team, responsible for the core banking modules: Corporate/Retail Loans, Risk Management, Corporate Loans Scoring, Securities, Stock, User Authentication Engine.+Designed the software launch and spreading policies and project monitoring system that covers all the software development life cycle of the IT department.+Set up the software development standards for core banking software development process.

İstanbul, -, Tr

+Member of “Informix to Oracle data conversion team” for Telesto. Modules assigned were corporate loans and imports.+Between 2001 and 2004, I was the responsible analyst programmer of the Telesto modules: corporate loans, retail loans, risk management and corporate loans scoring system. The risk management and corporate loans scoring systems, that were designed and developed by myself and fully compatible with the the laws of BDDK and meet all the standards of Basel II, were found glorious by the auditors of the credit rating organization, Fitch, and the credibility of Tekstilbank A.Ş. was upgraded by Fitch in 2004 due to its healthy fiscal structure and “sound risk management systems”.+In 2004, the major role has been taken for the design and development processes of the new fashioned core banking software of Tekstilbank A.Ş., which was based on three tiered architecture. Java, XSLT, XML and Oracle technologies were used during the process.

Tailor made ERP software developed for a packaging company in İzmir.

İstanbul, Levent, Tr

Test programs developed for the deposits section of the massive operations modules of SIGLO system, which is the former core banking software of Yapı ve Kredi Bankası.

Doctor Of Philosophy - Phd, Design, Technology And Society

Certificate, Leadership

Certificate, Disruptive Strategy

Master’S Degree, Computer Engineering

Bachelor’S Degree, Computer Engineering

Education record