Bora Chhun Email & Phone Number

Lowell, Ma, Us

Andover, Massachusetts, United States

- Helped decreased incomplete Guarantee Forms from 15% to under 6% by conducting root causeanalysis, data mining and utilizing pareto charts to determine most common error forincomplete forms. Final result - Less incomplete forms, increased efficiency of processingcomplaints and customers receive replacement/credits faster.- Collaborated with cross-functional department to evaluate and implement processimprovements, resulting in increased efficiency and cost savings - (Reduced the cost of staplesby $3500/year, reduced avg time to process complaints by 20%, reduced warranty claims andfree goods by 3%)- Developed Complaint Team Metrics Dashboard in PowerBI to monitor and track specialistcomplaint intake, KPIs, and trends. Helped create Operations Dashboard to highlight SLAs,Trends, KPIs, of 5 departments. Mentored and trained teammates on how to access and readreports. Created SOPs and how to documents for building reports and utilizing new tools.- Assist with CAPAs and NCRs, quarterly presentations, monthly reports, and other assignedtask and projects.

Salem, Nh

- Built and managed accurate sales pipeline to maintain high volume of activity.- Won new business by articulating full value of company's capabilities to prospects.- Utilized Outreach to manage sensitive client information and update existing and new clientprofiles.- Developed advanced understanding of products and services to react to customer objections,competitive questions, and other FAQs

Billerica Ma

• Update Vision database with data from Zoho. • Clean and analyze data from PMs’ forecast dates to send to AT&T. • Work with Finance department and PMs to close out specific task so that task does not interfere with tree logic errors. • Create ad hoc reporting and presentation for AT&T and company staffs during weekly meetings.

Wakefield, Ma

• Use the developed systems/software to gain a personal experience in using them. Create documents as per the advantages or difficulties experienced during the trials.• Organize the technical data in well-structured and logical manner. • Analyze documents and recommend changes and improvement for internal website.• Forward the developed documents to IT Director and ask to verify the authenticity of the information provided and make suitable changes to the documents as per the suggestions.

• Assist participants with questions regarding online account access, IRS, plan rules, investments research, and help transfer mutual funds within retirement accounts.• Analyze market data and participants’ account to answer investment questions. • Analyze call data to assist with team meetings to recommend efficient customer service.• Communicate with participants and team lead to assist with problems regarding accounts.

Master Of Science (M.S.), Business Analytics

Bachelor'S Degree, Philosophy With A Concentration In Communication

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies