Key summary4 years’ experience as a customer satisfaction in quality division at PCB (Printed Circuit Board) Industry, and more than 3 years’ experience of customer quality engineer at Semi-conductor packaging industry. - Understanding PCB processes and Semi-conductor Assembly/Test process.- Familiar with 8D and quality tools for problem solving.- Knowledge of supplier / new device qualification based on APQP. - Understanding failure analysis and Reliability test procedure for PCB and semi-conductor Assembly/Test defect mode.- Experience of audit (System, Process, Supplier, Customer).- Understanding of AIAG core tools (APQP and Control Plan, PPAP, FMEA, MSA, SPC).- CAPA (Corrective action & Preventive action) development with 8D tool.- English communication skills to connect with global interfaces.