Bora Yom Email & Phone Number

Philadelphia, Pennsylvania, United States

• Led enterprise programs and complex projects from initiation to implementation ensuring on-time delivery within scope and budget
• Collaborated with project owner to define and assess objectives
• Developed detailed plan including charter, schedule, roadmaps, deliverables, dependencies, work breakdown structure, workstreams, resource allocation, status and progress tracking, risk mitigation, documentation and.
• After successful completion, closed project, outlined lessons learned, and created case studies to generate growth for PMO and Aramark
• Served as an organizational leader by providing specialized program management expertise and business acumen to identify and facilitate methodologies to improve PMO processes to add value, engagement, and efficiency
• Presented new ways of project managing with analyzing data to enable visual storytelling

Philadelphia, Pennsylvania, United States

• Direct all functions of the Education Growth Enablement Proposal Management team. This includes managing a highly skilled team of 2 (Senior Specialists / Specialists) and a manager involved in requirement gathering.
• Maintain high-quality standards, systems and processes to maximize operating efficiency and effectiveness.
• Maintain processes that improve organizational effectiveness and lead to effective business decision making.
• Aggressively pursue results, set goals, define projects, check progress and handle problems.
• Communicate with all stakeholders to ensure satisfaction, resolve problems, and process feedback.
• Champion the opportunities and influence outcomes in a collaborative fashion.

Philadelphia

• Works with Sales and Operations Teams to drive new sales and retention events in support of growth and operating performance.
• Maintains high-quality standards, systems and processes to maximize operating efficiency and effectiveness
• Develops processes that improve organizational effectiveness and lead to effective business decision making
• Aggressively pursues results, set goals, define projects, check progress and handle problems
• Communicates with all stakeholders to ensure satisfaction, resolve problems and process feedback
• Champions the opportunities and influences outcomes in a collaborative fashion

Philadelphia

• Before promotion to Manager, contributed to be part of a team that had impact on new growth revenues in excess of $145 million, and a retention rate of 97.8 percent.
• Functioned as a primary point of contact between the proposal coordinators and the various proposal constituents, including Directors of Business Development, District Managers and Food Service Directors in the field.
• Orchestrated and coordinated the sales proposal process using a critical eye for detail, analytical project management approach and adhering to tight deadlines
• Reviewed RFPs to ensure the finished proposals comply with specific formatting, content and legal requirements by coordinating requirements through various constituents and synthesizing material to increase proposal.
• Performed quality assurance review of proposals to ensure accuracy and compliance with internal and external requirements
• Delivered collaborative customer service managing the proposal process professionally from start to finish

Guangzhou, China

• Worked comfortably in and managing in a culturally and ethnically diverse work environment
• Provided courteous and professional service to clients and guests at all times
• Demonstrated ability to multi-task, as well as stay on course with constant interruptions
• Oversaw the set up and daily operation of multiple dining stations
• Managed fifty or more employees on a given shift
• Maintained a safe environment for both customers and ARAMARK staff

Greater Philadelphia Area

• As a primary point of contact and liaison, developed close working relationships with Directors of Business Development and District Managers, and their teams
• Shared best practices with the team and developed tools to improve processes to meet tight deadlines
• Learned quickly and adapted to new situations under strict time constraints
• Worked collaboratively with the Business Resource Center, Legal and Risk Management, and Simkiss
• Ensured Request for Proposals (RFP) are in compliance by gathering required and support documentation
• Maintained and adapted quickly to:o Webtelligence – a proprietary Education database used to track ARAMARK and competitor datao Legal eRoom and PMO eRoom– tracking system for RFPs, amendments, contracts, and final.

Greater Philadelphia Area

• Supported the Food Service Director through purchasing, weekly inventory, and special dinners for students
• Supervised 15 or more employees with responsibility for hiring, discipline, and performance reviews
• Created systems and new procedures to ensure better quality of service through employees and to customers
• Maintained records to comply with ARAMARK, government and client’s standards
• Interfaced with vendors and key service users within University of Pennsylvania’s organization
• Completed ServSafe, Food Production workshop, THRIVE training, and Business Leadership Skills workshop

Beijing, China

• Demonstrated ability to multi-task, as well as stay on course with constant interruptions
• Followed all ARAMARK-BTG (Beijing Tourism Group) operational policies and procedures
• Ensured that all ARAMARK-BTG Hygiene & Safety procedures are met in every step of production and service and maintain a safe working environment for both customers and ARAMARK-BTG staff
• Adapted to working various shifts to meet operational needs
• Managed thirty or more employees on a given shift
• Oversaw the set up and daily operations of multiple dining units

• Collaborated with another line of business, ARAMARK Healthcare team supporting ARAMARK Korea (ARAKOR) in June 2012 and September 2012
• Translated during video conference calls with ARAMARK Korea (ARAKOR) project team
• Contributed ideas and process management for ARAKOR’s employee engagement surveys
• Supported in discussion and team efforts in retaining a high profile client in South Korea
• Wrote sub-titles for a last-minute video presentation for ARAMARK’s COO of Global Emerging Markets

Baltimore, Maryland Area

• Responsible for the hiring and discipline of employees, planning and directing of food service areas
• Developed stronger management, organizational, and time management skills
• Supervised 10 or more employees with responsibility for hiring, discipline, and performance reviews
• Coordinated activities with other internal departments and worked together to ensure daily operations

Greater Detroit Area

• Supported HR, Operations, Culinary, Bars, Sales, and Catering Departments
• Managed Press Conferences: multiple events simultaneously with 10+ employees
• Participated in management team meetings in preparation of the car show
• Maintained high performance standards

Greater Philadelphia Area

• Worked diligently in a proscribed cycle through various departments in the Sports & Entertainment Division
• Developed professional relationships with managers, employees, and guests
• Participated in Penn State Fall Semester Recruiting
• Demonstrated expertise in establishing credibility at all levels within the organization

State College, Pennsylvania Area

• Maintained cleanliness at breakfast tables and the kitchen
• Restocked food and beverages when needed
• Met the guests’ requests for hotel amenities

Montgomeryville, PA

• Prepared schedules to keep house keeping staff working efficiently
• Expanded organizational skills through keeping proper inventory for housekeeping
• Increased efficiency of handling guests’ needs to exceed their expectations

Greater Philadelphia Area

• Redesigned local restaurant lists and other front desk documents
• Organized and computed hotel invoices in Marriott Pay System Program
• Enhanced knowledge of costs for each department in the hotel

Bachelor Of Science, Hotel, Restaurant, And Institutional Management

Education record