Bora Yom Email & Phone Number

Philadelphia, Pennsylvania, United States

• Led enterprise programs and complex projects from initiation to implementation ensuring on-time delivery within scope and budget• Collaborated with project owner to define and assess objectives• Developed detailed plan including charter, schedule, roadmaps, deliverables, dependencies, work breakdown structure, workstreams, resource allocation, status and progress tracking, risk mitigation, documentation and reporting, and change management• After successful completion, closed project, outlined lessons learned, and created case studies to generate growth for PMO and Aramark• Served as an organizational leader by providing specialized program management expertise and business acumen to identify and facilitate methodologies to improve PMO processes to add value, engagement, and efficiency• Presented new ways of project managing with analyzing data to enable visual storytelling• Effectively influenced strategy through creative problem solving, organization, and development of captivating and visually engaging resources and solutions• Consistently sought after from project owners to manage their projects and build their programs

Philadelphia, Pennsylvania, United States

Direct all functions of the Education Growth Enablement Proposal Management team. This includes managing a highly skilled team of 2 (Senior Specialists / Specialists) and a manager involved in requirement gathering, quality assurance, coordination and facilitation of all processes. Managerial • Maintain high-quality standards, systems and processes to maximize operating efficiency and effectiveness.• Maintain processes that improve organizational effectiveness and lead to effective business decision making. • Aggressively pursue results, set goals, define projects, check progress and handle problems.• Communicate with all stakeholders to ensure satisfaction, resolve problems, and process feedback.• Champion the opportunities and influence outcomes in a collaborative fashion.• Evaluate processes, identify issues / opportunities, and implement effective / workable solutions.• Oversee the Senior Specialists and Specialists, set priorities and demonstrate sound judgment.• Develop an effective team accordingly, with a high emphasis on quality, efficiency and customer service.• Oversee team performance; approval input on annual reviews for employee.Proposal Development • Function as primary point of contact between the proposal coordinators in the Business Resource Centers and various proposal constituents, including Directors of Business Development, Director of Strategic Development, Finance, Legal, Simkiss, Risk Management and other key stakeholders.• Orchestrate and coordinate the sales proposal process using a critical eye for detail, analytical, project management approach and adhere to tight deadlines.• Conduct research to develop content and provide various types of input on proposals, presentations, and other sales support materials.• Perform quality assurance reviews of proposals to ensure accuracy and compliance with internal and external requirements.• Work collaboratively with all constituents to ensure superior customer service.

Philadelphia

• Works with Sales and Operations Teams to drive new sales and retention events in support of growth and operating performance.• Maintains high-quality standards, systems and processes to maximize operating efficiency and effectiveness• Develops processes that improve organizational effectiveness and lead to effective business decision making• Aggressively pursues results, set goals, define projects, check progress and handle problems• Communicates with all stakeholders to ensure satisfaction, resolve problems and process feedback• Champions the opportunities and influences outcomes in a collaborative fashion• Evaluates processes, identify issues/opportunities, and implement effective/workable solutions• Oversees the Senior Specialist and Specialist, set priorities and demonstrate sound judgment• Develops an effective team accordingly, with a high emphasis on quality, efficiency and customer service• Utilizes Smartsheet and SalesForce.com to efficiently manage multiple projects with many stakeholders• Proactively identifies Project Risk and proactively manages risk throughout the project's lifecycle• Serves as single point of contact, establishing, maintaining and managing customer expectations regarding the project performance• Reports project status and performance data as required to internal executive management and external stakeholders.• Plans, executes, monitors, controls and continuously works towards successful project closure throughout its lifecycle.• Runs major projects simultaneously from $100,000 to $50 million.

Philadelphia

• Before promotion to Manager, contributed to be part of a team that had impact on new growth revenues in excess of $145 million, and a retention rate of 97.8 percent.• Functioned as a primary point of contact between the proposal coordinators and the various proposal constituents, including Directors of Business Development, District Managers and Food Service Directors in the field, finance, legal, and risk management• Orchestrated and coordinated the sales proposal process using a critical eye for detail, analytical project management approach and adhering to tight deadlines• Reviewed RFPs to ensure the finished proposals comply with specific formatting, content and legal requirements by coordinating requirements through various constituents and synthesizing material to increase proposal effectiveness• Performed quality assurance review of proposals to ensure accuracy and compliance with internal and external requirements• Delivered collaborative customer service managing the proposal process professionally from start to finish• In a fiscal year, worked with a team through 704 potential RFPs, reviewing 648 leads, processing 208 proposals, and submitting 156 proposals• Supported Directors of Business Development and District Managers to achieve $35 million in new business and a 97.5% retention rate• Managed the leads process from reviewing, gathering, and processing for potential proposal completion• Assisted with the training of new Directors of Business Development, District Managers, Interns, and Temporary Support on the proposal process• Suggested process improvements and the shared best practices through team meetings and presentations• Conducted research to develop content and provide various types of input on sales proposals, presentations, and other sales support materials.

Guangzhou, China

• Worked comfortably in and managing in a culturally and ethnically diverse work environment• Provided courteous and professional service to clients and guests at all times• Demonstrated ability to multi-task, as well as stay on course with constant interruptions• Oversaw the set up and daily operation of multiple dining stations• Managed fifty or more employees on a given shift• Maintained a safe environment for both customers and ARAMARK staff• Ensured that all ARAMARK Hygiene & Safety procedures were met in production and service times• Improved morale and motivate and create team spirit for the team• Conducted training for new hire employees and existing employees• Worked various shifts to meet operational needs

Greater Philadelphia Area

• As a primary point of contact and liaison, developed close working relationships with Directors of Business Development and District Managers, and their teams• Shared best practices with the team and developed tools to improve processes to meet tight deadlines• Learned quickly and adapted to new situations under strict time constraints• Worked collaboratively with the Business Resource Center, Legal and Risk Management, and Simkiss• Ensured Request for Proposals (RFP) are in compliance by gathering required and support documentation• Maintained and adapted quickly to:o Webtelligence – a proprietary Education database used to track ARAMARK and competitor datao Legal eRoom and PMO eRoom– tracking system for RFPs, amendments, contracts, and final proposalso OpenText document management system – a centralized database for RFP and its supporting documents

Greater Philadelphia Area

• Supported the Food Service Director through purchasing, weekly inventory, and special dinners for students• Supervised 15 or more employees with responsibility for hiring, discipline, and performance reviews• Created systems and new procedures to ensure better quality of service through employees and to customers• Maintained records to comply with ARAMARK, government and client’s standards• Interfaced with vendors and key service users within University of Pennsylvania’s organization• Completed ServSafe, Food Production workshop, THRIVE training, and Business Leadership Skills workshop

Beijing, China

• Demonstrated ability to multi-task, as well as stay on course with constant interruptions• Followed all ARAMARK-BTG (Beijing Tourism Group) operational policies and procedures• Ensured that all ARAMARK-BTG Hygiene & Safety procedures are met in every step of production and service and maintain a safe working environment for both customers and ARAMARK-BTG staff• Adapted to working various shifts to meet operational needs• Managed thirty or more employees on a given shift• Oversaw the set up and daily operations of multiple dining units• Maintained a safe environment for both customers and ARAMARK-BTG staff• Proven the ability to get along well with employees at all levels, and demonstrated flexibility and patience• Demonstrated a high level of sensitivity and sincere interest in a diverse work environment in another country• Exhibited courtesy, tact and speed in performance of duties

• Collaborated with another line of business, ARAMARK Healthcare team supporting ARAMARK Korea (ARAKOR) in June 2012 and September 2012• Translated during video conference calls with ARAMARK Korea (ARAKOR) project team• Contributed ideas and process management for ARAKOR’s employee engagement surveys• Supported in discussion and team efforts in retaining a high profile client in South Korea• Wrote sub-titles for a last-minute video presentation for ARAMARK’s COO of Global Emerging Markets

Baltimore, Maryland Area

• Responsible for the hiring and discipline of employees, planning and directing of food service areas• Developed stronger management, organizational, and time management skills• Supervised 10 or more employees with responsibility for hiring, discipline, and performance reviews• Coordinated activities with other internal departments and worked together to ensure daily operations

Greater Detroit Area

• Supported HR, Operations, Culinary, Bars, Sales, and Catering Departments• Managed Press Conferences: multiple events simultaneously with 10+ employees• Participated in management team meetings in preparation of the car show• Maintained high performance standards

Greater Philadelphia Area

• Worked diligently in a proscribed cycle through various departments in the Sports & Entertainment Division• Developed professional relationships with managers, employees, and guests• Participated in Penn State Fall Semester Recruiting• Demonstrated expertise in establishing credibility at all levels within the organization

State College, Pennsylvania Area

• Maintained cleanliness at breakfast tables and the kitchen• Restocked food and beverages when needed• Met the guests’ requests for hotel amenities

Montgomeryville, Pa

• Prepared schedules to keep house keeping staff working efficiently• Expanded organizational skills through keeping proper inventory for housekeeping• Increased efficiency of handling guests’ needs to exceed their expectations

Greater Philadelphia Area

• Redesigned local restaurant lists and other front desk documents• Organized and computed hotel invoices in Marriott Pay System Program • Enhanced knowledge of costs for each department in the hotel

Bachelor Of Science, Hotel, Restaurant, And Institutional Management

Education record