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İstanbul, Türkiye

Istanbul, Turkey

• DefensX is a zero-trust secure web browser solution which converts traditional web browsers into Zero-Trust Secure Web browser and protects laptop, desktop or mobile end users from sophisticated web borne attacks.
• Developed and implemented effective operational processes to ensure efficient operations and customer satisfaction.
• Collaborated with the executive leadership team to create and execute a strategic vision.
• Developed and maintained strong relationships with external partners and vendors.
• Mentored and coached direct reports to ensure successful performance and career development.

Istanbul, Turkey

• Led the Networks Delivery and Managed Services function of Ericsson Turkey
• Managed day-to-day operations of Ericsson Turkey, including mobile network, fiber (FTTH) rollout, field operations, IT Application Development and Operations, overseeing all staff, resources, and third-party vendors.
• Established an Automation and Artificial Intelligence Hub, hired top notch experts in Turkey to support AI and automation projects for Ericsson customers all over the world.
• Developed and implemented strategies to increase efficiency and reduce costs.
• Reorganized and restructured departments to align with changing business needs.
• Ensured compliance with all applicable laws and regulations.

Copenhagen, Denmark

• Led the daily operations of a large mobile and fiber network operations department, ensuring timely completion of tasks and efficient use of resources.
• Created and implemented strategic plans for network operations and troubleshooting of any technical issues that arise.
• Developed the Next Generation NOC vision for TDC group which defines the step-by -step roadmap towards digital NOC that focuses on the best customer experience as the main driver.
• Kicked-off the Radio Access Network swap, Managed Service Provider change and Core Network Transformation from legacy bare-metal to telco-cloud based virtual network functions.

Istanbul, Turkey

• Proven success in launching new networks, troubleshooting network issues, and deploying advanced technologies.
• Managed a team of 560 engineers and 1000+ outsourced personnel located all over Turkey.
• Successfully launched 4.5G by rolling out more than 7000 LTE sites in 6 months and then reached more than 10.000 LTE sites in next 6 months which made Vodafone the best network in terms of LTE coverage and LTE.
• Due to the high quality and cost-efficient operations, Vodafone was certified as the best voice and data network in Turkey by P3 (umlaut), which is an independent network quality benchmark testing company from Germany.
• Received the all-times highest scores from the People Survey carried out by Vodafone Group which reflects the motivation and engagement of my whole team and my managers in the organization.
• Introduced robotic process automation (RPA) within NOC and automated 13% of all manual NOC activities in 1 year.

Istanbul, Turkey

• Managed Fixed and Mobile (2G/3G/4.5G) Network Operations.
• Led a team of ~220 engineers whose responsibilities included Incident Management, Problem Management, Performance Management, Change Management, Configuration Management of: - Radio Access Network - Transmission.

Istanbul, Turkey

• As the sole founder, spearheaded the launch of several new market-first innovative products.
• Developed an innovative social calling mobile app SuprCall, that lets users share their personal profiles while making mobile calls. SuprCall was ranked in the top 10 downloaded apps list for more than 2 months.
• Developed a cloud-native mobile app testing platform.
• Accepted to enter two incubation centers, AveaLabs and TEB Girişim Evi.
• Recognized as the champion start-up of the BNP Paribas International Hackathon 2015 in Istanbul.

Istanbul, Turkey

• Created from scratch, a new division to provide the best customer experience to all Turkcell Group's customers by creating solutions related to fixed and mobile network issues as well as IT related issues.
• Cultivated and maintained positive relationships with customers to ensure customer satisfaction.
• Analyzed customer service data to identify areas of improvement and develop strategies to improve customer service.
• Developed and maintained customer service metrics to track and report on customer service performance.
• Led a team of 400+ engineers including service support engineers, network operations engineers, project managers, business analysts, software developers, as well as managers of managers.
• Managed 50+ MUSD budget (OPEX+CAPEX) with full responsibility

• Led a division of 180 engineers.
• Developed and implemented network policies, procedures, and standards for Turkcell fixed and mobile network.
• Monitored and maintained network performance and availability.
• Coordinated and managed network projects, including hardware and software upgrades.
• Trained staff on network operations and protocols
• Managed 30+ MUSD budget (OPEX+CAPEX)

• Managed the research and development of new technologies, determining their potential benefits and applications.
• Developed, tested, and implemented new technologies and initiatives to improve operational efficiency and customer experience.
• Developed and maintained relationships with vendors and technology partners to ensure successful implementation of new technologies.
• Managed the technical coordination of Turkcell Mobile Group companies (KKTCELL, Life Belarussia, Life Ukraine), including annual operating plan preparation, network planning and optimization.
• Explored international expansion opportunities of Turkcell Group from technological perspective.

• Developed and implemented strategies for the successful completion of complex projects.
• Managed large scale projects like transformation of core network from legacy TDM network to IP-based Next Generation Network
• Managed small scale but innovative projects and PoCs like IMS uses cases in 2008 and first VoIP app via mobile network in 2007.
• Gained extensive knowledge of networking protocols, routing, switching, load balancing, firewalls, QoS, and security.

• Managed a team of technical professionals responsible for the development and operations of SMS and IVR based value added services running on mobile networks.
• Developed technical strategies to meet organizational objectives and achieve desired outcomes.
• Collaborated with internal and external stakeholders to define project goals and objectives.
• Resolved technical issues in a timely and effective manner.

• Managed worldwide tenders regarding Alcatel Next Generation Network product family.
• Provided answers as well as quotations to RFQs coming from various customers all over the world.
• Worked as the test automation engineer in the R&D team in Belgium.
• Developed a test automation platform using EXPECT and TCL/Tk to enable other test engineers to develop their own test cases and automate them.
• Managed a remote test team in India.

• Took various roles in software testing, test automation and troubleshooting in R&D center where voice exchanges were developed.
• Got experience in creating and executing test plans, test scenarios, and regression tests.
• Experienced in working with cross functional teams to ensure quality and timely delivery of software products.

Msc In Electrical&Electronics

Electronics&Telecom.

3Rd Rank

2Nd Rank