Cristinel Borcea Email & Phone Number

Bacău, Romania

Managerial Responsibilities/Activities • Managing relationship with installation companies teams in the allocated counties with the assistance of CSO Coordinator, towards achieving the proposed target objectives• Establish KPIs for 3rd party installers company and monitors their achievement according to the company strategy. • Identify and correct together with CSO Manager causes that can lead to objectives miss fulfillment• Analyze operations suppliers team members performance… Show more Managerial Responsibilities/Activities • Managing relationship with installation companies teams in the allocated counties with the assistance of CSO Coordinator, towards achieving the proposed target objectives• Establish KPIs for 3rd party installers company and monitors their achievement according to the company strategy. • Identify and correct together with CSO Manager causes that can lead to objectives miss fulfillment• Analyze operations suppliers team members performance (quantitative and qualitative) in order to offer best customer experience• Propose new solutions to continuously improve operations suppliers team members performance.• Ensure recruiting and team resources for 3-rd party installers company.• Ensure compliance with the company procedures, rules and regulations for the allocated team.• Managing the customer orientation attitude of the managed teams.• Locally represents the company in relation to the communications regulatory authorities (ANCOM)• Financial analysis and monthly payment approval of the assigned partners.• Launch, follow-up, development of the LEAD capture project through technicians• Analysis, monitoring and intervention.• Evaluate the managed teams from the point of customer orientation attitude• Keeping prices at a very competitive level in current conditions requires negotiation skills and finding alternative solutions to maintain partners• Involvement in the unification processes of operational teams• Responsible for TDD deployment to B2B clients, who require knowledge in the mobile field (coverage, other technologies, etc.)• Preliminary acceptance of VHBB networks for RFS confirmation. This aspect has an important effect in CEX.• Participation in migration projects.• Follows the profile market and notifies partners on legislative changes with an impact on the activity carried out• Participate in the development of training materials• Monitor SLA and prepare reports• Analysis of financial/Cex transactions Show less

Bacau County, Romania

Tasks and responsibilities: o Managing the operational teams in the allocated counties (Bacau, Vrancea), with the assistance of local coordinators, towards achieving the proposed target objectives;o Tracking, analysis and interpretation of performance indicators to optimize processes and reduce operational costs;o Management of the local operational budget;o Building specific reporting and analysis (current monthly, quarterly and annual) required the Company… Show more Tasks and responsibilities: o Managing the operational teams in the allocated counties (Bacau, Vrancea), with the assistance of local coordinators, towards achieving the proposed target objectives;o Tracking, analysis and interpretation of performance indicators to optimize processes and reduce operational costs;o Management of the local operational budget;o Building specific reporting and analysis (current monthly, quarterly and annual) required the Company Management;o Managing the customer orientation attitude of the managed teams;o Managing the training programs for the managed teams (procedure, new regulations and internal communication-wise);o Identify potential system breaches and customer relationship that need improvement;o Identify new areas of network expansion;o Establish & follow the individual/team target objectives; o Training & evaluation of the managed teams;o Propose measures and remedies, following audits, inspections and operational tests performed;o Responsible for the equipment base and instruments of the teams;Achievements:o Forming a competitive and successful team of aprox. 20 technicians.o Raise the efficiency levels by aprox. 25%;o Improve the main operational objectives.o Management of special situations in which clients are involved and logistical support.o ERP and CRM management of operations: Clarify, CableEDGE, Derby database management;o Coordination HFC network modernization project in certain areas;o Successful implementation of technology EuroDocsis 3.0o Testing new CPEs in the network before implementation Show less

Bacau County, Romania

Tasks and responsibilities: o Designing networks CATV / DATA / PHONEo Install, maintain and fix the TV Emission Center and the side IT system;o Installation and operation of optical transmitters and receivers.o Setting up and maintaining local servers, local network and existing terminals;o Operation, maintain and fixing of the EBT airing crypting system;o Head-end equipment configuration;o Satellite reception maintenance;o Diagnosis and verification of CPE’s… Show more Tasks and responsibilities: o Designing networks CATV / DATA / PHONEo Install, maintain and fix the TV Emission Center and the side IT system;o Installation and operation of optical transmitters and receivers.o Setting up and maintaining local servers, local network and existing terminals;o Operation, maintain and fixing of the EBT airing crypting system;o Head-end equipment configuration;o Satellite reception maintenance;o Diagnosis and verification of CPE’s returned;o CPE provisioning and monitoring sites;Achievementso Diagnosis and repair of EBT in SLA encryption system;o Providing support to migrate from U.S. DOCSIS to Euro DOCSIS;o Providing support to migrate from DOCSIS 1.0 to 1.1 and then to 2.0;o Major involvement in the process of unification of the two headend sites (Astral-UPC)o Technical support provided technical teams on the ground.o Managing a technical team made up of two technicians. Show less

Bacau County, Romania

Responsibilities:o Designing networks CATV / DATA / PHONEo Install, maintain and fix the TV Emission Center and the side IT system;o Operation, maintenance and repair of emission EBT system encryptiono Configuration of headend equipment (CMTS Cisco, servers, modems, routers, receivers)o Ensure the reception of the satellite.o Technical support provided technical teams on the ground.o Managing a technical team made up of two technicians.o Training new… Show more Responsibilities:o Designing networks CATV / DATA / PHONEo Install, maintain and fix the TV Emission Center and the side IT system;o Operation, maintenance and repair of emission EBT system encryptiono Configuration of headend equipment (CMTS Cisco, servers, modems, routers, receivers)o Ensure the reception of the satellite.o Technical support provided technical teams on the ground.o Managing a technical team made up of two technicians.o Training new colleaguesAchievements:o Launch of Internet services / voice USDocsis system;o The launch of pay TV services (EBT) and related encryption system;o Managing a technical team made up of two technicianso Implementation, installation and testing of 12 sites headend in a record time of 1 month Show less

Bachelor'S Degree, Computer And Information Sciences And Support Services, Engineering

Bachelor'S Degree, Information Technology, It Engineer