Erik Borges Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

• Assessing and responding to numerous legal requests for disclosure and preservation of user data coming from Law Enforcement Agencies, while applying data privacy laws and guidelines;• Work with high-pri litigation workflow focused on legal matters and partnered with Brazil, US, India, Canada and Latin America Legal teams to assist with investigations of legal cases from an operations standpoint and to carry out legal compliance in the platform.• Effectively utilized advanced data analytical and investigative techniques, and reviewing, documenting, and tracking legal requests. • Implement high-quality and efficient processes and practices for maintaining and exceeding productivity and quality service level agreements.• Support escalations related to sensitive subject matter, and remain up to date on key workflow changes, policy updates and operational guidelines.• Ensuring that all Law enforcement requests are compliant with applicable law, company's policies and guidelines;• Independently investigate complex issues across multiple platforms and tools, while upholding cross-functional communication with other teams and departments;• Developing skills in different areas including tools, data protection and quality assessment in support of operational excellence;• Analyze the efficiency of workflows to make relevant decisions that align with team/company goals and values.• Complying with client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to; • Executing effective decision-making while analyzing incoming requests; • Working in legal and data privacy operations as part of the Civil, Regulatory, and Electoral Workflows for the processing of data; • Coordinating with global legal partners in support of active or pending litigation in matters involving the company; • Ensuring operational excellence while escalating requests based on specific market need

Dublin, County Dublin, Ireland

Review reported content in adherence with policies and within specified timeframes. • Maintain high standards of quality & productivity at all times• Actively enforce Terms of Use by carefully monitoring user reporting• Identify and suggest solutions for business improvement• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of users• Recognize trends and patterns• Escalate detected content and patterns to the stakeholders, to prevent real-world harm to the user and safety issues, as well as protect privacy.• P.O.C. Appeals General.• P.O.C. Deceased Instagram & Facebook.• P.O.C. IG Access.• P.O.C. / LERT & CASES for PLT Market.• Provide shadowing and refreshers in the expertise areas.

Dublin, County Dublin, Ireland

As an Assistant Manager, I supported daily operations by overseeing staff performance, managing schedules, and ensuring customer satisfaction. I contributed to financial tasks such as budgeting, sales reporting, and inventory management, while implementing strategies to improve efficiency and meet business goals. Additionally, I led and trained team members, resolved conflicts, and ensured compliance with company policies. My role also involved analyzing sales trends, providing insights for decision-making, and fostering a positive, productive work environment. Other responsibilities:• Positive attitude and leadership abilities.• Solid understanding of the company operations.• Supervising and developing team members.• Exceptional Customer service and communication skills.• Working with Managers to train Members in a manner that builds and sustains a high-performance team and minimizes turnover.• Assisting in training of new team members, utilizing learning checklists and training material

Certificate In Applied Digital Marketing

Bachelor Of Science In Computing And It, Information Technology