Marc B. Email & Phone Number

Mission Viejo, Ca, Us

Orange County, California Area

In this role, I organize and supervise day-to-day IT management operations, including Server Systems, networks, Telephony, and Desktops. At the same time, I coordinate with RackSpace data center, vendors, and contractors to resolve indifferences and other organizational problems. I also network with all other areas within the IT department to discuss purchases/budgets, software renewals, and contract management for the future fiscal year. Key Accomplishments:► Supported 350 Associates and 5K+ Franchise users by hiring and directing team of three members in all areas 100 plus servers, including virtual IT Infrastructure.► Updated presentation process from physical servers to virtualization in RackSpace by communicating with other team members.► Devised and implemented strategic plans to complete projects, including Okta, remote management, CrowdStrike, and SolarWinds.► Delivered progress report to director of IT and CIO while processing Veeam backups with Azure storage and managing Active Directory On-Prem and Azure.► Designed, supervised, and ensured project completion process within given timeframe and budget for six locations, including Irvine, two in Dallas, North Carolina, Birmingham, and Aberdeen.► Oversaw cleaning operations of organization for server systems OS patching.► Changed certs, resolved Website issues, and configured F5 load balancer VIP’s/pools to streamline dependent on IIS web servers for public-facing sites and internal CMS operations.► Gained sufficient knowledge of Hyper-V Shop connected to SAN storage in RackSpace and 6 Node cluster approximately 100 VM’s to prevent system from OS and Windows Server up to 2016 issues.► Worked with security vendor to devise and apply plans regarding VLAN off-defined workstation areas, general associates, and IT developers for maintaining datacenter for Prod and Dev server environments.

Buena Park, California, United States

During this tenure, I have mentored eight team members for direct reporting on Infrastructure, networks, and Systems. Leveraged effective interpersonal skills. I communicated with the vendor to update remote sites to enable and operate SAP. Key Accomplishments:► Recovered technology infrastructure and operations by crafting and executing DR in infrastructure while interacting with 75+ remote divisions across US and Mexico.►Arranged weekly meetings with the parent company in Australia for Audit, Change Control, and Global Technology Council.►Documented status report and reported directly to the director of infrastructure and CIO.►Carried out daily operational management for two data centers, including Infrastructure for First National Technology Solutions in Omaha, Nebraska, and Chicago and SAP for VirtuStream in Las Vegas.►Used network isolation and replication technology to prepare disaster recovery documents for Infrastructure initiatives while administering tape backup requests and the Iron mountain process.

Long Beach, Ca

As a team supervisor and interim manager, I solved conflicts among team members by listening to their concerns and providing beneficial advice to stay calm. Moreover, I sustained a positive environment and saved extra costs by decreasing teamwork overtime through resolving issues. I also identified and fulfilled project needs and requirements by managing 6+ direct reports daily and cultivating strong relationships with IT and business units. Key Accomplishments:► Led HR operations, such as boarding/off-boarding staff, crafting new policies and procedures, delivering reports to higher management, and estimating budgets and procurement.►Directed international team of SEC Japan parent company and LATAM 8 plus Latin America subsidiaries and warehouses to collaborate for project finalization.►Reported executive teams by drafting documentation systems and network metrics, including SolarWinds, NetBackup, NetApp, SAN, NetBackup, and VMWare.►Supported technical teams for maintenance and outages to formulate new policies for local and remote data center locations while transferring data and statistics from SaaS to IaaS.►Participated in change management and formal approval meetings while analyzing data center reduction to assist parent company mandates.

Orange, California, United States

In this role, I worked with the systems Infrastructure Engineering team and contractors to lead and implement VMware/Sphere 4.1-5.0, Citrix XenApp 4.5/Xen Server 5.6, Windows 2003/2008 R2, active directory, Exchange 2007, HIPAA/DHS compliance, Project Management, Product procurement, and maintenance support, Train all-new IS engineering staff, RFP. Key Accomplishment:► Recruited and coached eight high-level staff members while ensuring Citrix and VDI for remote work optimization and HIPPA requirements.

Irvine, California, United States

M.B.A., Business, Management

Bs, Business Management