Borhan Khademi Email & Phone Number

Brisbane, Queensland, Australia

I have officially moved across to the IT team working as an IT Analyst within a Managed Service Provider format of our Help Desk. My role consists of:Project ManagementVendor ManagementM365 AdministrationM365 Exchange AdministrationM365 Security Administration - Quarantine M365 IntuneM365 - Sharepoint AdministrationM365 - Teams AdministrationM365 - PowerBi.

Brisbane, Queensland, Australia

• In my role as the National Property Admin Officer for Deep Blue Company, I am responsible for the following outcomes.
• Pipedrive CRM Administrator (OTO Agency & Agent Registration. DRP Referral Partner Registration & Management)
• DocuSign System Administrator (OTO PSA & DRP Referral Partner Agreements, miscellaneous documents)
• Zendesk Administrator (Project Work -assisting with Implementation) (On Hold)
• Twilio OTO & DRP Administrator
• Data Entry (Pipedrive DocuSign Twilio Netsuite)

Brisbane, Queensland, Australia

During the transition period, I was maintaining both my National Property Admin role and assisting the IT department with IT projects and vendor relationships.One of my key goals was to work with a vendor and reduce the costs of licensing for an application we were using and we managed to cut costs by 83%Projects======Office MoveGoogle Workspace to M365.

Brisbane, Australia

• A video tutorial website I created full of how to videos and common fixes for common errors for your computer systems that occur both at home and in the workplace.Creator/Sole Trader
• IT Consultant
• Webmaster
• Website Administration
• Wix.com GUI Support
• Live Chat Incident Management System

Brisbane, Queensland, Australia

In this new role, the organization has combined a few departments roles under a new department called HelpCentre. The Help centre is the centre point for all enquiries to come into and be resolved on a first call/email basis or escalated to the departments the service requests/break fixes and related to.Being the first point of call the Help Centre has to.

Brisbane, Australia

I am currently assisting Mortgage Choice with software help desk support position contracted initially for 1 month.I earned a contract extension before the end of the month and have decided to stay on and now I am part of the Help Desk team and continue to support cloud applications as well as inhouse local applications.* Active Directory (password resets.

North Sydney

I have been given the opportunity to be the acting team leader for mortgage choice's IT help desk (Team of 4 including myself and the below are some of my duties: Queue Management (Including After Hours) Case Management Working with External Vendors Level 1/2 Escalations Team Leaders Meetings Mentoring, Training other staff & Clients Reporting to.

North Sydney

While the team leader is absent or on leave. I step into the role of Team Leader and assist with the following on top of my normal duties: Queue Management (Including After Hours) Case Management Working with External Vendors Level 1/2 Escalations Team Leaders Meetings Mentoring, Training other staff & Clients Reporting to Management about Case.

Wollongong, Australia

• I am a service Desk Analyst working for the NSW Department of Education and Communities
• Active Directory
• ITIL’S Environment
• BMC Remedy
• MAD (Messaging & Directories Web Portal Application)
• ERN (Enrolment & School Registration Web Portal Application)

North Sydney

• I am a remote service desk analyst providing continued support to AstraZeneca while being part of the old AstraZeneca team that migrated over to Data#3.
• BMC Remedy* BMC Pharos
• InfraEnterprise 8.0 (logging incident software)
• Active Directory (Password Resets & Account Lockouts)
• Cisco Untied Communication Management Administration
• Cisco Call Agent Administration support

Sydney, Australia

• I am working in the Information Services Department at AstraZeneca assisting in resolving I.T related issues.
• Logging Phone & Email enquires
• InfraEnterprise 8.0 (Logging incident software)
• BMC Remedy (Logging Incident software)
• Active Directory (Password Resets & Account Lockouts)
• Imaging Lenovo Laptops using SMS & Manual OS Boot DVD’s

Macquarie Park, New South Wales, Australia

• I worked for their client Aristocrat Technologies and assisted with fixing I.T related issues. Detailed:
• Logging Phone and Email Enquiries/Issues
• Active Directory Account Management
• Avaya Phone Management System – Create, Modify, Remove Phone Extensions, call forwarding & Voicemails
• Citrix Plugin Support
• Cisco VPN support

• To assist people with disabilities in areas such as:
• Mobility
• Food Preparation
• Activity Based Assistance e.g. carrying clients
• Assistance in feeding
• Assisting in making sure clients dignity is kept e.g. changing and cleaning client

Gold Coast

• Duties:
• Making Appointments
• Answering Phones
• Assisting with Referrals
• Assisting with Insurance Claims
• Problem Solving & Patient Conflict Management

Rockdale

I was the project officer of the better futures program working with young people and having assisted them to work in workshops with institutions to work or how institutions can include young people in their organisation.Duties: Project coordination and administration Direct support for young people involved as workshop facilitators Community.

Customized - Intro To And Admin Of Microsoft Dynamics Crm 2013, Information Technology, Certificate Of Completion

Diploma I.T Networking, Information Technology

Certificate Ii, Information Technology

Tesol Certificate, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Diploma Of Community Services (Youth Worker), Community Services

Higher School Certificate

Elementary School