• Report directly to Senior Vice President of Customer and Technical Operations• Maintain an average of 15% revenue growth per year.• Service Contract management and administration for 1200+ agreements.• Responsible for quoting new and renewing customers. Term and condition amendments and cost analysis when needed.• Negotiate acceptable resolutions to contract changes or revisions and process them for management approval. • Entered and average of 100 line items per month and started the billing process for all agreements. Ensured each line item contained correct amounts and made sure PO match line item billed.• Extracted data from oracle discover application and generated monthly reports to show overall revenue, by sales rep and region. • Manage a month to month notification system for agreement renewals and expiring warranties that included letters, flyers and direct quotes to renewing customers.• Assisted accounting dept in service agreement collections and billing questions• Provided customer information and support for all Sales Rep when requested.• Maintain all signed documents and purchase order in digital format as backup.

• Report directly to Senior Director of Technical Services.• Assisted in the development of the service contract administration process.• Trained and directed new hire on service contract procedures. • Provide administrative backup when Contract Administrator was out of the office.• Process third party service invoices according to our dispatch order. Verified work performed matches our service request order. Contacted vendor for any discrepancy in work performed or pricing. • Extracted and manipulated monthly reports from Oracle 11i to Microsoft Excel detailing each instrument’s service call detail and deliver report to designated technician each month. • Managed instruments awaiting service by delegating and improving work flow process. Provided decontamination services to improve service production and minimize inventory by 40% within a 4 month period. • Provided training support to Service Dept staff on Microsoft Office software such as Word, Excel, and PowerPoint. • Scheduled monthly employee team development functions such as lunches and or breakfast to boost morale and communication within our department.• Scheduled transportation arrangements for third party technicians attending various instrument service classes throughout the year. Ensured that transportation picked up and delivered students to and from our facility on time and kept in constant communication with Transportation Company.• Completed multiple projects that involve raw data manipulation, warranty extensions and verification, service contract data input.

• Manage open POs through Oracle system to ensure on-time delivery. Identify and communicated potential material availability issues or risks.• Utilize Excel spreadsheets to compare Vendor pricing and lead time to ensure efficiency in every order.• Export data from Oracle to Excel to facilitate acquiring reports and generating charts• Implement planning, purchasing and inventory processes and procedures consistent with ISO guidelines• Expeditiously resolved any Accounts Payable, supplier quality, or receiving problems that hinder receipt of materials or payment to suppliers.

• Responsible for the acquiring and purchasing goods for a all of the departments including but not limited to: Maintenance, Waste Treatment, Production, Janitorial, Office, IT • Maintain and negotiated vendor pricing to reduce cost • Increase productivity 40% by expediting and coordinating product delivery by creating and maintaining an order process. • Facilitated numerous projects by utilizing MS(Word, Excel, PowerPoint) to manipulate Data • Identified and resolved problems in a timely and efficient manner and issue corrective action • Prepare purchase orders according to requisition and proper approval • Performed general office duties including but not limited: filing, word processing, answer phones, attended visitors Student