Boris Boskov Email & Phone Number

Belgrade, Serbia

Belgrade, Centralna Srbija, Serbia

Duties:› Perform functional testing activities for casino games (System integration and Regression).› Prepare live test environments consisting of slot machines, flashing and preparing video display hardware.› Record, report, and track defects to accurately describe the status of the system.› Secure, organize, and maintain test environment.› Provide project status reports.› Develop test documentation and execute tests to verify that the system performs as required.› Help to develop QA procedures, test plans and checklists.› Collaborate closely with other team members and departments.› Participate in removing project barriers and roadblocks.› Identify and communicate project risks and instigate contingency plans.

Belgrade, Serbia

Position: Service Design Consultant (2019-2020)Duties:› Implementation of Remedy 9 into the Service Desk – incident, problem andchange management› Responsible for all roll out specific unit testing and unit test data creationefforts and coordination/support with the testing teams.› System and User test coordination by assigning test cases to specificindividuals and ensuring timely completion. Creation o f tickets to reportsystem bugs and track to successful resolution.› Work closely with other members o f the NCR Team to implement amulti-functional business solution.› Responsible for assigned portions o f the roll out schedule and will work withthe region counterparts to insure the activities are performed and instituted.› Responsible for translating current and future design documentation& deliverables to develop the Ser vices footprint application.› Assist with the completion of the design documentation where applicablein each roll out f or country or SD team statutory specific requirements.› Assist with the configuration of the system components.Maintain interlock and consistency between ES/Remedy and ERPPosition: Technical Support Specialist Level 2 at Sainsbury’s Help Desk (2017-2019)Position: Customer Service Representative at Boots Help Desk within Remote/Triage team (2016-2017)Position: Customer Service Representative at Sainsbury’s Help Desk (2014-2015)