Boris Davidovic Email & Phone Number

Belgrade, Serbia

New York, United States

Belgrade, Serbia

Serbia

- Supporting the activities of the Customer Engineers (CEs) within territories;- Plan, prioritize, assign, and monitor all open service requests for CE's, ensuring theprompt delivery of service to meet the contractual terms and conditions;- Responsible for identifying and escalating to the correct person, any situation that willcause a work order to exceed the specific contractual response or fix time;- Gathering problem information and recording data in desktop tools, working in Oracle,Remedy and other programs.- Working with other Service Coordinators, team of about 40 people, when the movementof engineers across territory boundaries is necessary to fill any skill or resource shortfall, etc.- Maintaining effective and timely communication with engineers, obtaining regular progress updates for outstanding service requests, and handling all messages that are required to be transmitted to CE's within the territory.- Logistics call resolution; source & arrange shipment of spare parts required for service calls, fast response, good communication and determination to find solutions for our customers.- Creating daily reports via excel; Managing customer escalations with the field and team and managing stock level plans and fulfillment to obtain required service level results.