• Manage and coordinate various project and equipment rollouts• Managing various trade assets• Provide reports and analyses related to service events, equipment breakdowns and service provider performances• Liaise with international equipment suppliers and customers ensuring the provision of quality service and, where required, troubleshooting and resolving service-related disputes• Develop, implement and monitor PM program on various equipment • Provide technical assistance… Show more • Manage and coordinate various project and equipment rollouts• Managing various trade assets• Provide reports and analyses related to service events, equipment breakdowns and service provider performances• Liaise with international equipment suppliers and customers ensuring the provision of quality service and, where required, troubleshooting and resolving service-related disputes• Develop, implement and monitor PM program on various equipment • Provide technical assistance to the technical team and job coordinators as required• Escalate and resolve various service and equipment issues with service agents, suppliers and manufactures.• Manage WHS and IM compliance • Provide training to technical teams• Identify opportunities for improvement in restaurant maintenance• manage warranty repairs to meet customer and OEM expectations (from start to finish) Show less

• Managing over twenty categories of trade assets (beverage, electrical, equipment, test and tag…), Electrical projects and Asset/Equipment replacement roll-outs for over 360 restaurants• Identifying industry trends, analysing risks, investigating problems and implementing service improvements• Liaising with international equipment suppliers, negotiating best business-fit and cost equipment• Setting up and managing external maintenance service provider contracts… Show more • Managing over twenty categories of trade assets (beverage, electrical, equipment, test and tag…), Electrical projects and Asset/Equipment replacement roll-outs for over 360 restaurants• Identifying industry trends, analysing risks, investigating problems and implementing service improvements• Liaising with international equipment suppliers, negotiating best business-fit and cost equipment• Setting up and managing external maintenance service provider contracts - Managing contractor/sub-contractor induction to Hungry Jacks (HJ) WHS&IM Contractor Policies & Procedures and WHS&S and IM compliance - Monitoring contractor/sub-contractor technical service performance, troubleshooting and resolving service related disputes - Ensuring delivery of Operating Standards (preventative maintenance) to HJ standard • Assisting with new restaurant development programs equipment supply/installation - Ensuring new Equipment Service packages are best fit and reflect a cost-effective approach - Conducting Risk assessment prior to equipment commissioning• Identifying opportunities for improvement in restaurant maintenance up-keep by maintenance staff and communicate this effectively, thus ensuring parts wastage minimised and parts recycled wherever practical and legal Show less

• Working collaboratively with H&K functional teams, customers, suppliers and service providers to provide expert knowledge, address current issues and deliver technical service excellence • Liaising with international equipment suppliers and customers (over 1000 McDonald’s stores) ensuring provision of quality service and, where required, troubleshooting and resolving service related disputes • Monitoring stock levels to ensure ‘all time’ availability of critical parts… Show more • Working collaboratively with H&K functional teams, customers, suppliers and service providers to provide expert knowledge, address current issues and deliver technical service excellence • Liaising with international equipment suppliers and customers (over 1000 McDonald’s stores) ensuring provision of quality service and, where required, troubleshooting and resolving service related disputes • Monitoring stock levels to ensure ‘all time’ availability of critical parts • Monitoring contractor/sub-contractor technical service performance, identify trends, analysing risks, investigating problems and implementing service improvements • Monitoring warranty repairs to ensure budgets and forecasts are met Show less

• Electrical, mechanical repairs and fault finding of McDonald catering equipment (grills, toasters, fryers, microwaves, coffee machines, steamers, UHCs, Mcflurry machines, etc.) • Training, supervising and mentoring apprentices/ new technicians• Preventive maintenance, periodic servicing, calibration and certification of catering equipment • Providing customer training and technical support solutions as well as ensuring customer satisfaction through direct liaison with… Show more • Electrical, mechanical repairs and fault finding of McDonald catering equipment (grills, toasters, fryers, microwaves, coffee machines, steamers, UHCs, Mcflurry machines, etc.) • Training, supervising and mentoring apprentices/ new technicians• Preventive maintenance, periodic servicing, calibration and certification of catering equipment • Providing customer training and technical support solutions as well as ensuring customer satisfaction through direct liaison with client representatives and service recipients Show less