Boris Popov is a Senior Technical Success Manager at Nuvei.
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Senior Technical Success ManagerNuveiBulgaria -
Technical Client Success ManagerNuvei Oct 2023 - PresentSofia, Bulgaria➡ Representing the client’s Interests, by building and maintaining a strong business/technical relationship and satisfaction. ➡ Specialized in the Nuvei Core Platform architecture and business cases, accommodating them properly with Nuvei’s various solutions. ➡ Evaluating clients' requirements to suggest upgrades or additional features – to optimize client performance. ➡ Overseeing the delivery of Nuvei’ s products with full accountability. Mediate custom requirements between the client side to internal departments. ➡ Liaising with Product, Dev, and Technical departments, to ensure a successful delivery stream. ➡ Taking initiative in identifying growth opportunities. ➡ The go-to person for Production escalations and clarifications. ➡ Directing the Technical and Payment Support team in resolving complex customer issues, while putting effort to tie up loose ends. ➡ Conducting rigorous analysis of internal and external data sources, in order to identify strategic alternatives and devising detailed development and technical plans for Nuvei Premium clients and Key accounts. ➡ Problem-solving skills and the abilities to analyze quantitatively, scope technical requirements, and effectively prioritize program deliverables in communication with technical and non-technical stakeholders across multiple platform units, while working with remote teams and external partners both from client and platform side. ➡ Responsible for all activities, technical projects, and updating products of Nuvei premium clients from specific gaming platforms. -
Senior Integration Specialist | Client Implementations |Nuvei Feb 2022 - Oct 2023Sofia, Bulgaria➡ Managing the overall integration process for globally renowned strategic merchants.➡ Acting as a subject matter expert when developing and designing onboarding, transaction processing, and reporting solutions for new clients.➡ Organizing kick-off meetings with new clients and gathering requirements in order to implement the most suitable solutions.➡ Assisting existing merchants with payment method implementations, entering new markets, updating their applications of Nuvei solutions and ensuring they take advantage of newly released products and services.➡ Performing acceptance testing on new products and ensuring documentation is up to date.➡ Collecting and analyzing clients' customization requests - suggesting standard solutions where applicable and escalating requests to our product and development teams.➡ Collaborating with marketing, sales, finance, technology and analytics teams throughout the integration process. ➡ Providing regular status reports on open integration projects to project management teams & leadership. -
Integration SpecialistNuvei Oct 2020 - Feb 2022Sofia, Bulgaria➡ Assisting merchants with the integration onboarding and providing guidance throughout the entire integration process from QA to Production.➡ Maintaining and updating the Sandbox accounts of clients, configuring a wide range of payment methods and advising on the testing process as needed.➡ Troubleshooting all technical issues encountered by the merchants and advising them on best practices of using Nuvei’s APIs. -
Senior Help Desk AnalystC3I Solutions Dec 2019 - Oct 2020Sofia, Bulgaria -
Help Desk AnalystC3I Solutions Jun 2018 - Dec 2019Sofia, Sofia City, Bulgaria
Boris Popov Education Details
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Business Informatics And Communications
Frequently Asked Questions about Boris Popov
What company does Boris Popov work for?
Boris Popov works for Nuvei
What is Boris Popov's role at the current company?
Boris Popov's current role is Senior Technical Success Manager.
What schools did Boris Popov attend?
Boris Popov attended University Of National And World Economy.
Not the Boris Popov you were looking for?
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Boris Popov
Founder & Ceo @ Truckpoint || Living, Breathing With Logistics And Digitalization. Fanatic About Lean Management.Sofia2maersk.com, shell.com -
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