𝘖𝘱𝘦𝘳𝘢𝘵𝘪𝘰𝘯𝘢𝘭 𝘚𝘦𝘤𝘶𝘳𝘪𝘵𝘺• Maintained security posture by engaging with stakeholders.• Managed security policies, processes, and technologies for compliance.𝘎𝘰𝘷𝘦𝘳𝘯𝘢𝘯𝘤𝘦, 𝘙𝘪𝘴𝘬, 𝘢𝘯𝘥 𝘊𝘰𝘮𝘱𝘭𝘪𝘢𝘯𝘤𝘦 (𝘎𝘙𝘊)• Led SOC2 mapped to HiTRUST, ISO 27001, Cyber Essentials, and SOX ITGC mapping with DPO.• Conducted security risk assessments and enforced policy compliance.𝘊𝘺𝘣𝘦𝘳𝘴𝘦𝘤𝘶𝘳𝘪𝘵𝘺 𝘚𝘵𝘳𝘢𝘵𝘦𝘨𝘺• Designed and implemented cybersecurity strategy aligned with business goals.• Led initiatives to strengthen security through technology and risk management.• Anticipated and mitigated emerging threats.𝘐𝘯𝘤𝘪𝘥𝘦𝘯𝘵 𝘙𝘦𝘴𝘱𝘰𝘯𝘴𝘦• Managed IT operations, including security and incident management.• Led incident investigations and served as the primary security contact.• Implemented Zero Trust Architecture.𝘚𝘦𝘤𝘶𝘳𝘪𝘵𝘺 𝘈𝘸𝘢𝘳𝘦𝘯𝘦𝘴𝘴• Delivered security training and ensured policy compliance.• Supported security in new systems.𝘚𝘵𝘳𝘢𝘵𝘦𝘨𝘪𝘤 𝘐𝘯𝘵𝘦𝘨𝘳𝘢𝘵𝘪𝘰𝘯• Aligned security practices with the parent company.• Led or collaborated on cross-company security projects.𝘗𝘰𝘭𝘪𝘤𝘺 𝘋𝘦𝘷𝘦𝘭𝘰𝘱𝘮𝘦𝘯𝘵• Developed security policies aligned with industry standards.• Negotiated vendor contracts to meet security requirements.• Ensured contract compliance with a focus on data protection.𝘌𝘹𝘦𝘤𝘶𝘵𝘪𝘷𝘦 𝘙𝘦𝘱𝘰𝘳𝘵𝘪𝘯𝘨• Reported on cybersecurity risks and strategies to executives.• Presented audit findings in business terms.𝘗𝘳𝘰𝘫𝘦𝘤𝘵 𝘔𝘢𝘯𝘢𝘨𝘦𝘮𝘦𝘯𝘵• Led security projects driven by business needs and compliance.• Prioritized tasks to ensure timely project completion.

𝘊𝘺𝘣𝘦𝘳𝘴𝘦𝘤𝘶𝘳𝘪𝘵𝘺 𝘢𝘯𝘥 𝘊𝘰𝘮𝘱𝘭𝘪𝘢𝘯𝘤𝘦• Implemented Zero Trust Architecture to strengthen organizational security.• Achieved SOC2 Type 2, HiTRUST, ISO 27001, and Cyber Essentials certifications by reviewing and enforcing relevant technologies, processes, and policies.• Continuously enforced security measures and policies to ensure compliance and data protection.𝘚𝘺𝘴𝘵𝘦𝘮𝘴 𝘢𝘯𝘥 𝘕𝘦𝘵𝘸𝘰𝘳𝘬 𝘈𝘥𝘮𝘪𝘯𝘪𝘴𝘵𝘳𝘢𝘵𝘪𝘰𝘯• Administered AWS, O365, Zendesk, Twilio, and other key systems, leveraging tools like Python, PowerShell, and JSON.• Regularly assessed system functionality and efficiency through diagnostics and evaluations.• Managed key IT projects, including Google to M365 migrations and IDS/IPS implementations across regions.𝘗𝘳𝘰𝘫𝘦𝘤𝘵 𝘢𝘯𝘥 𝘝𝘦𝘯𝘥𝘰𝘳 𝘔𝘢𝘯𝘢𝘨𝘦𝘮𝘦𝘯𝘵• Led IT projects, ensuring they met business goals and were delivered on time.• Collaborated with suppliers and third-party vendors to secure IT services and equipment.𝘊𝘭𝘪𝘦𝘯𝘵 𝘢𝘯𝘥 𝘗𝘳𝘰𝘥𝘶𝘤𝘵 𝘚𝘶𝘱𝘱𝘰𝘳𝘵 • Provided product support and client management, ensuring customer satisfaction.• Managed the client change request process, overseeing documentation and bug fix deployments.𝘛𝘦𝘴𝘵𝘪𝘯𝘨 𝘢𝘯𝘥 𝘝𝘢𝘭𝘪𝘥𝘢𝘵𝘪𝘰𝘯 • Conducted comprehensive testing and validation (IQ, OQ & PQ/FT, UAT) to ensure system performance and reliability.• Led software and hardware updates, minimizing disruption and ensuring smooth integration.𝘛𝘦𝘤𝘩𝘯𝘪𝘤𝘢𝘭 𝘚𝘶𝘱𝘱𝘰𝘳𝘵 𝘢𝘯𝘥 𝘔𝘢𝘪𝘯𝘵𝘦𝘯𝘢𝘯𝘤𝘦• Provided technical support, troubleshooting and resolving device and system issues.• Managed software and hardware installations and updates, ensuring optimal system performance.• Anticipated and reported IT infrastructure costs for budget planning.𝘛𝘦𝘢𝘮 𝘊𝘰𝘭𝘭𝘢𝘣𝘰𝘳𝘢𝘵𝘪𝘰𝘯 𝘢𝘯𝘥 𝘏𝘪𝘳𝘪𝘯𝘨 Participated in interviews for new IT hires, contributing to team growth.

► Troubleshooting Data Center infrastructure, proactively preventing loss of data and damage to networks► Providing extensive infrastructure support including installations and repair of the data center physical infrastructure► Monitoring and performing on-going maintenance on servers and network equipment► Running hardware diagnostics and replacing failing parts in a timely manner► Upgrading internal system components, including CPUs, memory, hard drives, and network cables► Documenting processes and keeping event logs► Advising on the procurement of new data center equipment, deploying systems based on user requirements► Keeping track of developing trends in data center technologies to ensure world-class management of the Data Center

► Successfully managing key accounts, establishing new and strengthening existing relationships with high-value clients► Maximising sales by creating and delivering presentations to both existing and prospective customers► Working directly with senior management and directors to ensure business objectives are being met► Monitor sales metrics (e.g. quarterly sales results and annual forecasts), reporting to senior management► Generating leads, identifying new opportunities and participating in product projects when required► Accurately managing CRM database, using the Oracle Order Management System and Microsoft office suite► Consistently achieving and exceeding challenging targets and KPIs