Our call center services have been specifically designed to meet the needs of your small business. We have worked with thousands of clients throughout the years. We provide answering and call center services at prices that can’t be beaten by utilizing state of the art technology and top tier talent. Our call agents provide exceptional professionalism with each call they handle to ensure your clients are happy and serviced well, while you make money. We never let a call go unanswered, our 24/7 live dial answering service is unmatched in the industry. When your office is closed or busy or maybe you just need someone to cover you for a few hours, we’ll handle all your calls and give your business a personal approach to handling customers.

Answered 250+ inbound calls and 50+ emails per day regarding customer transportation, delivery time frames, and all other inquiries.Completed 100+ outbound customer calls per day to confirm delivery dates, time frames, addresses, and phone numbersProcessed and updated 150+ orders per day in Dispatch Software computer systemLiaised with 45+ drivers to coordinate routes and fix routing issuesCompleted "roll call" for drivers finishing their routesIdentified any operational and regulatory risks, and escalated as neededMaintained records related to transportation, delivery and customer receipt.Professionally and politely handled conflicts with irate customers during peak hoursUtilized the Kronos Workforce System to clock employees in and out at the appropriate times and filled out timesheets when necessary to help facilitate shift changesCreated daily, weekly, and semester based work schedules for employees

Drove sales of top sleep systems including Kingsdown, Tempur Pedic, Comfor Pedic, Sealy, Simmons, Serta. Reviewed and approved sales deals by sales associates. Ordered new inventory and negotiated with customers. Managed 23 sales associates; taught employees successful sales and closing techniques. Developed strong customer relations. Orchestrated financing, and gave final approval of most sales. Used "GERS" Retail systems Ensured employees provided highest standards of customer satisfaction and quality service at all times. Rated in the top ten for highest volume writer 8 consecutive months