Boris Jankić Email & Phone Number

Szeged, Csongrád, Hungary

💡 SQL Data Management: Proficient in crafting complex queries for effective data extraction, updates, and deletions.🛠 Problem Resolution: Collaborate with Tier 1 support to quickly diagnose and solve client issues using SQL, ensuring high-quality service delivery.🎓 SQL Analyst Mentorship Program: Spearheading a mentorship initiative for 5 Tier 1 help desk employees who want to transition to SQL Support Analyst roles. The program includes training on SQL fundamentals… Show more 💡 SQL Data Management: Proficient in crafting complex queries for effective data extraction, updates, and deletions.🛠 Problem Resolution: Collaborate with Tier 1 support to quickly diagnose and solve client issues using SQL, ensuring high-quality service delivery.🎓 SQL Analyst Mentorship Program: Spearheading a mentorship initiative for 5 Tier 1 help desk employees who want to transition to SQL Support Analyst roles. The program includes training on SQL fundamentals, troubleshooting, reading server logs, and investigating client issues, enhancing team capabilities and performance.📊 Independent Power BI Contributions: Worked autonomously on a Power BI project, enhancing data reporting and visualization capabilities as a value-added initiative, significantly improving project outcomes.🔍 Analytical Skills: Adept at analyzing server logs and SQL databases to resolve user-reported problems, offering detailed solutions and workarounds for improved operational efficiency and user experience. Show less

🔑 Client Management: Managed two key clients, earning appreciation for a dedicated approach. Provided top-notch technical support and introduced innovative ticket tracking methods.🤝 Relationship Building: Excelled in gathering feedback, strengthening client relationships, and leading regular meetings. Committed to boosting client satisfaction and process enhancement.

Novi Sad, Vojvodina, Serbia

💼 G&A Expense Control: Took a pivotal role in managing General and Administrative expenses through expert use of Excel formulas and financial data analysis.🖥 Workflow Optimization: Developed a custom VBA script to streamline daily workflows, saving the team valuable time.📚 VBA Training Initiative: Created and delivered comprehensive VBA training courses (beginner to advanced) for the team and manager, becoming the first intern to offer such a resource.

Serbia

🔧 JavaScript Code Modernization: Member of the migration team, updating old JavaScript code for compatibility with a new platform, ensuring enhanced performance and reliability.🗂 JSON & Data Handling: Utilized JSON for efficient data management and transfer processes, though specific applications are not distinctly remembered.💾 Version Control with GIT: Managed code updates and collaboration through GIT, ensuring a structured and efficient development workflow.

Bachelor'S Degree, Information Technology

Microsoft Development 4, Computer Science