Main achievements:- Designed and implemented full cycle reconciliation process between PSP, CRM, payments cashier and settlement banks;- Negotiated, contracted and oversaw integration and implementation of 3rd party KYC tool;- Composed card payment cascading system which let to increase of 30% in the customer deposit acceptance rate;- Managed the process of implementation of external payments cashier system and devised the set up and rule logic of the platform.Responsibilities:- Responsible for managing the project of integration of new payments and risk solutions.- Responsible for detecting and scrutinizing all possible risks that may end up impacting on the organization financial success.- Own process improvements and develop metrics to manage the effectiveness of the team.- Working closely with 3rd party fraud and payment partners to leverage the relationships.- Expanding the organization’s knowledge and understanding of payment processes for card and other payment types, and the ability to analyze and interpret payment data to identify conversion opportunities.

Main achievements:- Negotiated and on-boarded over 15 payment service provider companies;- Designed and created cascading system based on deposit acceptance rate and market Reachability;- Devised and implemented risk reduction system bringing the charge-back threshold below the allowed percentage by VISA and MasterCard.- Created end to end KYC process over non-existent such.Responsibilities:- Analyze the need of the company of specific payment method and make market research for the best provider of the service needed; - Follows strictly the updates from VISA, MasterCard and other financial institutions to make the company compliant with the global card payment requirements; - Working with in house and company partner's Legal teams to keep the company compliant with e-Money Institutions; - Establishing, finalizing and maintaining the partnerships with card and alternative payment service providers (PSPs); - Overseeing all aspects of the integration and usage of new Payments and Risk related solutions.

Main achievements:- Personally hired, trained and monitored a team of 35 specialists bringing up the QA results with 50%;- Designed and created project for analyzing past charge-backs to reduce present fraud to sales ratio and detect ongoing fraud patterns;- Created and implemented anti-money laundering alerts to correspond to the regulator requirements;- Created numerous training guides for all departments in regards to fraud prevention and payment flows.Responsibilities: - Share knowledge and coach team members on the functionalities of all payment methods supported by the company; - Maintain and develop extensive knowledge about evolving fraud and money laundering methodology; - Train team members in compliance and legal processed regarding the regulation of the company; - Ensure all activities are recorded through various fraud databases; - Conduct training on updates from the payment providers of the company (VISA, MasterCard, alternative payment options etc.)

- Investigation of different fraud patterns aiming fraud mitigation;- Review of daily transaction flow from the available payment methods;- Handling of compromised customer accounts and funds recovery;- User activity evaluation and fraud pattern detection;- KYC Documents evaluation;- Communication with private and commercial users in order to resolve various risk related concerns;- Generation of various reports and analysis - KPI, bad debt, KYC acceptance rate etc.;- Communication with external providers reaching mutual aid for fraud mitigation.

- Evaluation of Disputes - Charge back handling, representation and analysis; - Review daily monitoring reports and alerts for suspicious (unusual or irregular) activity for fraud, and investigate patterns of potential fraud and act swiftly to mitigate potential loss. - Educate business areas on current fraud trends and scams to increase awareness. - Act as a point of reference for internal and external customers regarding the dispute process. - Promote and improve the understanding of internal procedures and regulatory requirements within the business. - Manage chargeback cases by requesting and recording the accurate documentation and additional information from customers and/or merchants.

- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. - Sales representative and 1st level of technical support - Presenting and advertising company services. - Finding new clients, increasing sales in prospective and from existing clients. - Finding new ways of improving sales techniques and successfully implementing them. - Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management. - Achieve agreed upon sales targets and outcomes within schedule - Coordinate sales effort with team members and other departments