Boris Mensing Email & Phone Number

Perth, Western Australia, Australia

Western Australia, Australia

Perth, Australia

Western Australia, Australia

• Assessing Building and Contents claims• Dealing with complex claims• Compiling of detailed reports and estimates• Resolving customer complaints• Negotiating Settlements with Customers• Liaising with builders and suppliers• Risk and Sum insured assessments• Quality control of building repairs• Identifying fraud indicators• Determine policy coverage• Following through on claims from assessment to finalisation• Ensuring KPI’s are met• Ensuring Assessor service level agreements are adhered to• Working closely with Claims Enquiry Team and Home claims• Assisting Claims Consultants on a daily basis• Ensuring only fair and reasonable costs are being paid

Western Australia, Australia

• Day to day management of a team of ten motor claims consultants• Assisting staff with more complex claims issues• Resolving customer complaints, negotiating settlement of claims and offering solutions• Coaching, budding and identifying skill gaps• File auditing• Quality listening to ensure highest level of customer service• Completing monthly reports• Identifying strategies for achieving KPI results• Performance management• PYS and career discussions• Assisting the personal development of staff members• Remuneration reviews• Recruiting new staff• Motivating and engaging my team of staff• Allocating reward and recognition• Facilitating team meetings

Western Australia, Australia

• Stepping up into Team Manager role in their absence • Referral point for staff• Providing correct advice on claims, policies and procedures• Assisting the Team Manager with delegation, administrative and reporting functions• Monitoring of staff workloads and allocation of work• Preparing and analysing of reports• Processing of complex claims• Negotiating of settlements on claims • Taking ownership of Complaint calls• Coaching staff and assisting in procedural changes• Quality Listening

Western Australia, Australia

• Managing Motor Vehicle Claims• Taking ownership of claims• Determining liability• Explaining liability and procedures to our customers• Liaise and negotiate with our customers and other parties• Resolving customer needs and problems• Excellent knowledge of CIS and Bonus system• Involvement in the Claims and Assessing Meeting to work towards a better relationship between the two departments• Involved in the Staff Coaching Project• Training of new staff• Taking on leadership when necessary for Colleagues, in absence of a supervisor• Involvement in the Rewardhelp Champion Project

Western Australia, Australia

• Oversee the entire Hotel in particular Front Office, Concierge, Star service and Executive Lounge to exceed Guest expectations and deliver professional Customer service• Staff Training and Team orientation• Implementing of new Standards and procedures• Resolving of guest problems and complaints• Liaising and negotiating with international guests• Involvement in 'SixSigma' Management Projects• Cashiering• Purchasing and stock control• Fire Warden• Night Audit• Rosters

Sydney, Australia

• Responsible for daily Hotel operations• Maintain all staff and ensure they carry out their duties efficiently and according to standard• Resolving guest problems and complaints• Rosters in coordination with Front Office Manager• Administration Work (Memos, etc.)• Hotel Security and Fire Warden

Sydney, Australia

• Telephone Operator• STAR Customer Service• Receptionist / Cashier• Reservations• Night Audit• Night Manager

London, United Kingdom

• Assistant Head Waiter• Food and Beverage Supervisor• A la Carte Service• Silver Service, Room service• Wine decanting• Carving of Fish, Meat, Game and Poultry• Banquets• Bartender• Stock control & Purchasing

Mainz Area, Germany

Professional training in the following departments of the Hotel:• Reception• Restaurant• Housekeeping• Food & Beverage Controlling• Accounts• Kitchen• Administration