Boris Ngouabe Email & Phone Number

Maryland, United States

• Manage end-to-end Salesforce administration for TMC's Linehaul division; Perform system configuration and maintenance across Sales Cloud, Service Cloud and CPQ Cloud.• Managed and coordinated the successful implementation of Field Service Lightning, optimizing scheduling, dispatching, and field operations.• Configure Omni-Channel for efficient case routing and management.• Support the self-service ‘TRANSFLO’ portal and the POC for community users.• Delivered clean reports and dashboards as well as maintaining a standard set of queries and scripts to meet technical requirements.• Utilized data loader tools to perform bulk data updates and migrations.• Ensure Salesforce configuration aligns with shipping policies and security.• Design and share Salesforce documentation with fleet personnel and staff. • Integrate Salesforce with other applications like DocuSign to automate and streamline operations from contract Management and document processing.• Conduct UAT testing in Sandbox, validate and deploy changes to production.• Monitor, triage, and troubleshot tickets using Salesforce Chatter and SNOW.

Maryland, United States

• Gathered data and developed robust reports and dashboards in Salesforce.• Assisted with trend analysis; compliance assessment and audits as directed.• Documented procedures and tasks in the Atlassian suite; Jira.• Analyzed logistics center metrics to optimize supply chain operations, inventory management, and transportation planning. • Processed payments, invoices, and receipts using accounting software.• Trained in Case Management and Field Service within Salesforce CRM.

Maryland, United States

• Scheduled and coordinated dispatcher visits, appointments, and procedures.• Troubleshoot delays, cancellations, and other scheduling conflicts.• Reviewed fleet data for deficiencies and corrected any incompatibilities.• Entered data from source documents and updated database in Salesforce.• Generated reports and performed backup operations as requested.• Assisted with help desk support and other duties as assigned.