Boris Ngouabe Email & Phone Number

Maryland, United States

• Manage end-to-end Salesforce administration for TMC's Linehaul division; Perform system configuration and maintenance across Sales Cloud, Service Cloud and CPQ Cloud.
• Managed and coordinated the successful implementation of Field Service Lightning, optimizing scheduling, dispatching, and field operations.
• Configure Omni-Channel for efficient case routing and management.
• Support the self-service ‘TRANSFLO’ portal and the POC for community users.
• Delivered clean reports and dashboards as well as maintaining a standard set of queries and scripts to meet technical requirements.
• Utilized data loader tools to perform bulk data updates and migrations.

Maryland, United States

• Gathered data and developed robust reports and dashboards in Salesforce.
• Assisted with trend analysis; compliance assessment and audits as directed.
• Documented procedures and tasks in the Atlassian suite; Jira.
• Analyzed logistics center metrics to optimize supply chain operations, inventory management, and transportation planning.
• Processed payments, invoices, and receipts using accounting software.
• Trained in Case Management and Field Service within Salesforce CRM.

Maryland, United States

• Scheduled and coordinated dispatcher visits, appointments, and procedures.
• Troubleshoot delays, cancellations, and other scheduling conflicts.
• Reviewed fleet data for deficiencies and corrected any incompatibilities.
• Entered data from source documents and updated database in Salesforce.
• Generated reports and performed backup operations as requested.
• Assisted with help desk support and other duties as assigned.