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Growing teams, defining processes, raising the bar, owning the P&L, and posting silly stuff on LinkedIn.

Built a global team across 3 continentsGrew company to mid 7 figures in ARRGrowth was achieved through:- 7 new products launched- Acquired 6 products- Identified and executed GTM approaches specific to the niche which allowed cost effective scalable growthActed as the sole salesperson to customers from 10 to 10,000 employees

Scaling JIRA

MoodApp was a smartwatch (Pebble) application to help patients in therapy track their mood. A web UI provides analytics which can be viewed by a patient and shared with a medical professional.* Javascript* Firebase* Pebble WatchShut down with the sale of Pebble to Fitbit.

Implemented governance and change management Identified and remedied all causes of outages including accidental DoS from internal systems and GC misconfigurationSet up Atlassian Connect to allow us to deploy custom add-ons to meet business needs without having to impact the core systemImplemented monitoring and alerting for Atlassian applications.

Usual support engineer stuff + the following:Product Manager for internal machine learning tool. Delivers 15% more precise financial models and error bars, enables data driven comparison of financial impacts of traditionally incomparable factors.Wrote and implemented a naive sentiment analysis solution to predict the outcome of customer support interactions with 80%+ accuracy.Improved uptime and stability of the Atlassian support system by auditing the system and infrastructure, limiting feature development, and focusing on reliability. Frequency of outages reduced by 80% as a result, and performance KPIs improved by 50%.Programmer and PM for the Markdown Macro add-on for Confluence. ~1.72 million users, 3.5/4 star rating, and 2100+ Confluence instances reporting the plugin in active use.

Managed team of 4 support engineers across multiple geographical locations.Achieved growth of customer retention rate from 80% to 98%.PM for project to automate testing of Zmanda Cloud Backup. Reduced upgrade support queries by 50%

Implemented a strategy which used user land software for utilizing wasted hard drive capacity. This resulted in reducing workload from production storage servers and increasing overall capacity by 100%.Setup, maintained, and monitored 30 Linux servers and 60 workstations.Configured an LDAP server in tandem with Samba and Kerberos to act as a primary domain controller.Allowing both Windows and *nix systems to authenticate against a global directory

Virtual Machine InfrastructureArchitected a virtual infrastructure using VMware ESXi to increase existing resource utilization, reduce costs, and simplify hardware upgrades to the QA environment.QA Testing of management interfaceTested forwards and backwards compatibility of GUI interface and various versions of switch software and new GUI client features.

Lab Systems & Back Bone Set-up/ConfigurationMonitored IP Addresses and Virtual LAN assignments for lab subnets and user workstations.Troubleshot and repaired lab PCs and RMA of other lab equipment.Re-structured Development LabRedesigned the network for 1000+ ports in phases, set-up and reconfigured terminal servers, and readdressed the hosts in order to create a uniform network.Cannibalized and recycled working parts from faulty computers for use in other machines.Provided all engineers with the latest anti-virus protection software and cleaned engineers' machines in the event of an infected machine.