Boris Sousa Email & Phone Number

Southampton, GB

London, England, United Kingdom

Managed catering inventory, ensuring the availability of all necessary ingredients and supplies for each event.Led and supervised a team of 6-10 staff members, ensuring efficient and timely delivery of catering services across three different departments.Developed and executed effective marketing strategies to attract new customers and promote catering.

London, England, United Kingdom

Managed a dynamic team of 6 to 15 staff members, with staffing levels extending to 20 on busy days.Coordinated the scheduling and onboarding of both core and agency staff through platforms like Indeed Flex.Oversaw the efficient operation of a multi-floor establishment within the food and beverage sector.Conducted staff training on cleaning and serving.

London, England, United Kingdom

Assigned rooms to guests and provided them with keys, ensuring a smooth check-in process.Warmly welcomed arriving guests and verified their booking details for accuracy.Managed incoming phone calls from prospective customers and guests, accurately recording and relaying messages.Addressed guest requests, inquiries, and complaints promptly via the.

London, England, United Kingdom

Successfully managed the daily operations of the store, while collaborating closely with team members to achieve operational excellence.Provided valuable guidance to team members in the areas of customer relations and interpersonal issues, fostering a positive work environment and enhancing customer satisfaction.Took charge of ordering deliveries and.

London, England, United Kingdom

Meticulously adhered to Compass Group/KPMG operational policies and procedures, ensuring compliance with cash handling protocols, store safety standards, and private members club security requirements.Took on closing responsibilities, including balancing two store registers and preparing cash floats for the following business day, demonstrating a.

London, England, United Kingdom

Exemplified a commitment to delivering world-class customer service, consistently prioritizing a "customer comes first" attitude, and establishing connections with customers during every interaction, even during high-volume periods.Demonstrated exceptional knowledge and expertise by memorizing a diverse selection of 20 hand-curated beverages, providing.

London, England, United Kingdom

Meticulously managed cash flow operations, overseeing transactions totaling £400 - £500 per shift, while strictly adhering to cash register policies and ensuring financial accuracy.Demonstrated a proactive approach by staying well-informed about the latest sales offerings and loyalty promotions, providing customers with up-to-date information and enhancing.

London, England, United Kingdom

Deliver world class customer service by acting with a customer comes first attitude and connecting with the customer at every moment, all while remaining calm during periods of high volume.Memorised 75 hand curated beverages for over 100 customers a shift. Happily fulfilled customer orders, including hot and cold drinks, seasonal offerings and over 50.

London, England, United Kingdom

Handled incoming inventory for new and current stock, coding via excel.Investigate and resolve customer complaints, through multiple platforms.Record and track items sent for repairs and investigate delays. Update social media marketing.

London, England, United Kingdom

Arrange minute briefings with staff, explaining sales targets and promotions of the day. Key holder.

London, England, United Kingdom

Executed a clean and organised inventory and curated displays of rotating seasonal clothing while keeping the shop floor stocked on hourly basics.Manage weekly stock counts. Stock surplus which including locating, packing and promptly transferring stock in and out of the store.

London, England, United Kingdom

Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction. Meticulously handled POS systems transactions including credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow.

London, England, United Kingdom

Processing stock quickly and to the highest company standard.

London, England, United Kingdom

Collaborating with Lead Teachers, Assistant Teachers and School Administrators to make sure students are safePromoting in-class engagement and good behaviourProctoring examinations and quizzesAssigning and collecting assignments and keeping it organised for when the permanent Teacher returnsLeading lessons using presentations, textbooks and other learning.

Portsmouth, United Kingdom

Showcasing potential students around the university and informing them about the department and university course.