AeroLeads people directory · profile
Boris Chen Email & Phone Number
Chief of Staff to CEO
at
Xponent Power
1 work email found
@myubiquity.com
5 phones found area 503, 415, and 310
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Chief of Staff to CEO
Location
San Francisco, California, United States
Company size
Who is Boris Chen? Overview
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Quick answer
Boris Chen is listed as Chief of Staff to CEO at Xponent Power, a company with 17 employees, based in San Francisco, California, United States. AeroLeads shows a work email signal at myubiquity.com, phone signal with area code 503, 415, 310, and a matched LinkedIn profile for Boris Chen.
Boris Chen previously worked as Chief of Staff at Xponent Power and Advisor at Xponent Power. Boris Chen holds Mba, Marketing from Usc Marshall School Of Business.
Company email context
Email format at Xponent Power
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{first_initial}{last}@myubiquity.com
86% confidence
AeroLeads found 1 current-domain work email signal for Boris Chen. Compare company email patterns before reaching out.
Profile bio
About Boris Chen
20+ years of leadership experience driving highly effective operations, leading distributed multi-disciplinary departments, and creating compelling, high value customer experiences including for 66,000 consumers, 7,000 companies, and 1,000 partners. With an inclusive leadership style and operational mindset focused on metrics, KPIs, accountability, and staff professional development, I’ve also successfully remotely led high-performing teams for 14+ years. I specialize in:- Strategy Planninng: Using a data-driven approach to create effective operational and customer experience strategies and engagement models - Structure and Systems: Identifying and implementing process improvements and automation that streamline workflows and enhance productivity- Staff development: Developing high-performing teams and leaders and nurturing a culture of continuous improvement
Listed skills include Strategy, Business Development, Start Ups, Business Strategy, and 40 others.
Current workplace
Boris Chen's current company
Company context helps verify the profile and gives searchers a useful next step.
Xponent Power
14 roles
Boris Chen work experience
A career timeline built from the work history available for this profile.
Chief Of Staff
Current- Plan and drive strategic and multi-disciplinary initiatives that achieve operational, product, marketing, and business development goals- Manage and forecast strategic priorities to drive and ensure alignment and performance across the organization- Evaluate data and key performance drivers to monitor initiative progress and proactively identify risks.
Feb 2024 - Present
Advisor
- Plan and drive strategic and multi-disciplinary initiatives that achieve operational, product, marketing, and business development goals- Closely collaborate with executive and team leaders to shape and implement organizational policies and procedures, ensuring consistency and efficiency across the organization.
Mar 2023 - Feb 2024
Health And Well-Being
Career Break
Personal sabbatical
Jun 2022 - Mar 2023
Vp, Head Of Customer Experience
Led nationwide customer success and support department that serviced 66,000 consumers, 7,000 companies, and 1,000 partners- Managed 8 teams spread across 17 metro areas focused on Customer Implementation, Onboarding, Training, Adoption, Success, Support, Renewals, and Expansion - Created, launched, monitored and managed multiple dozens of strategic and.
May 2018 - May 2022
Head Of Partner Success
Led all aspects of audience Partner Success, including onboarding, support, retention, renewals, and up-sells. - Scoped, prepared, launched, and managed biggest partner program of its kind involving 40+ stakeholders, 33 locations, and targeting millions of customers- Managed processes, systems, and tools to nurture partner relationships while maximizing.
Mar 2017 - Jan 2018
Head Of Customer Experience (U.S. West)
Led all aspects of post-sale customer journey, including implementation, onboarding, support, renewals, and upsells/expansion for Fortune 1000 enterprise clients. - Managed team of Client Success Managers (9 direct reports) and specialists spread across more than a dozen U.S. locations.- Achieved 98% client retention- Increased NRR 19% to $50mm with $1mm.
Apr 2016 - Jan 2017
Vp, Customer Experience
Xplane | Dachis Group
Managed regional Client Success team in SaaS and professional services environment to driveclient engagements, adoption, and satisfaction. XPLANE is an innovation firm focused on accelerating positive change for enterprises and people through human-centered design, visual thinking, and strategy.- Increased client retention and growth by listening to client.
Dec 2010 - Mar 2016
Deputy Program Chair
Developed content and programming, and managed delivery of member events. CEF mission: bring together thought leaders, the biggest companies in the world, and government agencies to share ideas on how to improve environmental sustainability.Clients included: Coca Cola, Disney, Dupont, Fedex, Fidelity, General Mills, Goldman Sachs, Google, Jones Lang.
May 2008 - Aug 2010
Vp, Head Of Customer Experience And Marketing
Led Account Management department and served as member of Executive Leadership Team for award winning interactive consultancy named 2009 and 2010 Agency of the Year.- Increased customer retention from 65% to 85% through greater focus on value realization and by coaching team on customer engagement best practices- Streamlined operations, increased.
Jun 2008 - Jul 2010
Senior Director, Customer Experience
Saatchi & Saatchi S (Formerly Act Now)
Worked closely with client executives to create and deploy large scale (20,000+ employees) enterprise-wide environmental sustainability improvement programs. - Delivered high customer value, satisfaction, and reference-ability by leading cross-functional teams, monitoring customer health, supervising team delivery of solutions, and addressed execution.
Oct 2007 - Jun 2008
Executive Coach
Freelance/Self-Employed
Worked closely with more than 50 founders, CEOs, and senior executives to create growth strategies, enhance and professionalize service offerings, align internal operations with corporate goals, and improve sales and marketing practices.
Aug 2004 - Jun 2008
Head Of Business Development
Led all sales operations, achieved aggressive revenue goals, and helped drive development of new consulting, design, and workshop/thought leadership offerings for internationally-recognized UX design and training business.Clients included: Cathay Pacific, Hallmark, HGTV, Nokia, Travel + Leisure, Vanguard, Washington Post, Wellpoint
Jul 2006 - Oct 2007
Head Of Customer Experience And Marketing
Led Sales and Marketing teams for 10-year old interactive design agency. Introduced new methods, tools, and protocols that improved operational efficiency and effectiveness across marketing, sales, and project delivery functions.
May 2001 - Aug 2004
3 education records
Boris Chen education
Mba, Marketing
Usc Marshall School Of Business
Education record
Belmont Hill
Ba, Political Science
Haverford College
FAQ
Frequently asked questions about Boris Chen
Quick answers generated from the profile data available on this page.
What company does Boris Chen work for?
Boris Chen works for Xponent Power.
What is Boris Chen's role at Xponent Power?
Boris Chen is listed as Chief of Staff to CEO at Xponent Power.
What is Boris Chen's email address?
AeroLeads has found 1 work email signal at @myubiquity.com for Boris Chen at Xponent Power.
What is Boris Chen's phone number?
AeroLeads has found 5 phone signal(s) with area code 503, 415, 310 for Boris Chen at Xponent Power.
Where is Boris Chen based?
Boris Chen is based in San Francisco, California, United States while working with Xponent Power.
What companies has Boris Chen worked for?
Boris Chen has worked for Xponent Power, Career Break, Ubiquity Retirement + Savings, Onemarket, and Applause.
How can I contact Boris Chen?
You can use AeroLeads to view verified contact signals for Boris Chen at Xponent Power, including work email, phone, and LinkedIn data when available.
What schools did Boris Chen attend?
Boris Chen holds Mba, Marketing from Usc Marshall School Of Business.
What skills is Boris Chen known for?
Boris Chen is listed with skills including Strategy, Business Development, Start Ups, Business Strategy, Strategic Planning, User Experience, Strategic Partnerships, and Crm.
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