Boris Fernandez Email & Phone Number

Humlebæk, DK

Hørsholm, Capital Region, Denmark

Epista Life Science is a consultancy dedicated to continuously improving compliance and business in the Life Science industry. Together, Epista has over 100 employees in Denmark, Sweden, and Germany - and in Sweden, we have grown to 40 hard-working and fun-loving team members that share many years of diverse experience, backgrounds, and interests. Epista.

Copenhagen, Capital Region, Denmark

To scale and develop a Support team that delivers excellent customer service and meets the increasing demands from our customers. ✔️To be involved in hiring relevant roles across all company locations (USA, Europe, APAC) ✔️To implement the best IT Service Management practices. ✔️To implement Support SLA for existing customers. ⏰To establish excellent.

Denmark

• IWA Consulting is a pharmaceutical consulting company that, on consultancy basis, is conducting tasks within Regulatory Affairs for Pharmaceuticals, Biotech and Medical device companies and for companies that has no.
• Cloud Based Migrations: Microsoft 365 from IWA Consulting to Voisin Consulting to allow integration and better collaboration.
• On-Premise Platform Migration to Azure Cloud Computing.
• Local office setup of the "Flyer Desk" allowing employees flexibility and Work From Home policy implementation.
• Implementation of Microsoft Azure recommendation leading to an improvement of the Voisin Consulting secure score from 42% to 80%.
• Reducing risk on data protection and regulatory standard to achieve a compliance score of 76% in Microsoft 365.

Copenhague, Région De LA Capitale, Danemark

Build and Strengthen business partnerships across Tjekvik and participate as I2C POC for multiple projects & collaborate effectively.Consulting to develop strategic initiatives (KPIs for Customer Success) in order to make a significant and valuable impact to the business,customer experience, satisfication and retention.Project Management Process framework.

Copenhagen, Capital Region, Denmark

• Captained technical team based in Copenhagen, transforming team’s day-to-day remote communication, workflow, and workload by implementing Scrumban methodology. Traced team levels of knowledge globally by introducing.
• Appointed and trained team leaders, introduced KPIs such as first call resolution… Show more Captained technical team based in Copenhagen, transforming team’s day-to-day remote communication, workflow, and workload by.
• Appointed and trained team leaders, introduced KPIs such as first call resolution, and introduced responsible, accountable, consulted and informed (RACI) to foster sales and customer success teams and ameliorate.
• Drove First-Call-Resolution (FCR) up by 20%, owing to quality of assistance, touching many important aspects of customer service and support experience—customer satisfaction, service efficiency, and operating costs.
• Sent Net Promoter Score (NPS) up 0,5 points measuring customer experience and predicting business growth, this proven metric transformed business world and now provides core measurement for customer experience.

Copenhagen Area, Capital Region, Denmark

• Ran teams of technical system and software analysts in Denmark, Jordan, and India―providing level 2 and level 3 support for operational issues impacting customers using airport and workforce management system software..
• Automated processes with new ideas, decreasing major incidents by 90%, and resolved problems 50% quicker.
• Improved product documentation and use thereof by team members, patched applications, and fully discharged ITIL service operation, seeing to FCR increase of 90%.
• Innovated practices, lowering wages by 70% and allowing transfer of entire process to Amman, Jordan, thereby centralizing support function and promoting more efficient response, saving EUR420K.
• Training staff and deployed documentation repository, collaborated with Amman management team, transformed processed to align to SITA's ITIL and DevOps culture, and leveraged support from level one to three via SITA.

Copenhagen Area, Denmark

• Evaluated and advised on Generic Top-Level Domain (gTLD) registries services and led efforts of registry registrar operation team to achieve gTLD registries compliance with aspects of agreements and ICANN policy..
• Lowered manual fulfilment work by 85% by automating processes… Show more Evaluated and advised on Generic Top-Level Domain (gTLD) registries services and led efforts of registry registrar operation team to achieve gTLD.
• Lowered manual fulfilment work by 85% by automating processes and implementing providers APIs and smart scripting, speeding up and simplifying delivery of products and reducing labour costs.
• Orchestrated transfer fulfilment team from Copenhagen to London, UK and bringing 23-member team down to 12.Built front-end automation and validation in Perl, Javascript,.NET, and XML / XSLT.Application Team Leader.
• Provide level 3 technical support for operational issues impacting customers,
• Provide expert technical advice to internal areas within the organization,

Copenhagen Area, Denmark

• Supporting employees to use the different ASCIO’s tools. This support can be given by training or simply by helping users on their very own specifics requests such as retrieving data from orders...
• Ensuring continued up-time of ASCIO services by monitoring the ASCIO production and test services 24/7.
• Building front-end automation and validation using inbuilt tools, procedures and systems. Automation goes for very simple “addendum” to existing workflows to full new products… Show more
• Building front-end automation and validation using inbuilt tools, procedures and systems. Automation goes for very simple “addendum” to existing workflows to full new products.
• Analyzing new features demands from the different departments and deliver design prospects to the development team.
• Organizing the weekly Software Support planning with Fulfillment, sales and Product management teams.

Copenhagen Area, Denmark

- Fulfilling Internet Domain name registration, update and transfers orders for ASCIO's customers- Support company's customers on handling documentation and systems.- Participating to the Software support planning game- Learning systems and inbuilt processes to help building upfront basic automation

Monaco

- Led the resellers and customers Hotline.- Supported resellers and customers at all levels on domain name regulation for resellers and customers.- Created the resellers and customer support FAQ for hosting and domain name.- Project lead and facilitator of the improvement of technical and administrative procedures between Namebay and NICs (FR, CH, BE, IT).

Massy - Palaiseau / Paris

Bts Sio : Solutions D'Infrastructure, Systèmes Et Réseaux, Computer Systems Networking And Telecommunications

Other; Core Credential Of Readiness

CORe (Credential of Readiness) is a 150-hour certificate program on the fundamentals of business from Harvard Business School. CORe is.