Boris Fucic, Mba, Pmp, Abcp Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, CA

• Direct accountability for service quality and customer satisfaction globally for B2B channel partners and end subscribers.
• Oversaw successful delivery of technical infrastructure services, SaaS software services, and third-party software integrations.
• Due diligence for global business acquisitions, ensuring seamless integration and maximizing value.
• Championed client onboarding and integration for all acquired businesses, enhancing customer experience and retention.
• Spearheaded service delivery optimization, reducing average time to revenue from 90+ days to under 30 days.

Toronto, Ontario, CA

• Reported directly to the COO with extensive interaction with the C-Suite, shaping strategic direction and execution.
• Led strategic projects for integrating newly acquired organizations, aligning them with corporate objectives.
• Conducted company-wide project prioritization executive reviews, optimizing resource allocation and project impact for North America, Australia, UK, EU and Central America.
• Directed organization-wide programs, including Go-To-Market strategies, Client Services enhancements, Channel Partner Integration, Software Development, and Infrastructure Augmentation.
• Spearheaded and negotiated a multi-million-dollar statement of work for a major custom development project with a Fortune 50 client.
• Drove strategic transformation initiatives, achieving 100%+ year-over-year growth.

Toronto, Ontario, CA

• Managed all customer-facing service delivery teams (approximately 45 staff) across four portfolios including PMO, Product, Engineering and Service Desk
• Directed five international product releases, driving innovation and market competitiveness.
• Key member of the due diligence team for four business acquisitions, ensuring strategic fit and value realization.
• Supported and participated in negotiations for M&A transactions.
• Delivered 50+ projects under significant supply chain pressures and travel restrictions, maintaining operational continuity.
• Implemented a new Service Desk solution, improving customer engagement and satisfaction.

Toronto, Ontario, CA

• Led a team of four product managers through a high-growth phase, expanding product offerings and market reach.
• Introduced a first-of-its-kind marketplace solution for the Canadian Federal Government, enhancing public sector engagement.
• Established the company’s first Product Development Lifecycle (PDLC) governance, ensuring disciplined product management.
• Launched a new data storage product with the largest channel partner, achieving global market disruption and industry recognition.
• Developed an intake and evaluation process for new products and categories, fostering innovation and market responsiveness.

Toronto, Ontario, CA

Established and managed a local community tennis club.

Toronto, Ontario, CA

• Offering strategic and tactical guidance to diverse industries.
• Specializing in government, not-for-profit, and start-up sectors.
• Providing on-demand direction to founders and established start-ups.
• Experienced system integrator for complex IT programs.

Markham, Ontario, CA

• Directed support operations for SAP, Salesforce, and foundational systems, ensuring high availability and performance.
• Managed a team of 11 staff, including System Analysts, Database Administrators, and SAP/Salesforce Specialists.
• Ensured compliance with SOX and security protocols, maintaining rigorous process and control standards.
• Established and enforced SLAs, KPIs, and qualitative metrics, driving operational excellence.
• Managed the health of Production, Pre-Production, and Development environments, ensuring system reliability.
• Standardized support processes, achieving efficiencies across departments and improving service delivery.

Markham, Ontario, CA

• Established a new department focusing on strategic vendor relationships with an annual value of ~$35MM.
• Achieved $3MM in savings in the first year while enhancing vendor performance and reliability.
• Renegotiated a troubled relationship with a managed services provider, improving service quality and cost-effectiveness.
• Switched mobility providers, saving $1MM and significantly improving performance.
• Developed and implemented a vendor management practice, embedding industry-leading best practices.
• Advised Finance on new capitalization policies, enhancing financial flexibility and cash position.

Markham, Ontario, CA

• Guided the founders of Veresume in defining their initial market positioning and brand development.
• Spearheaded the development of the Crypto-Currency White Paper.
• Provided valuable insights on business model development and marketing strategies.

Toronto, ON, CA

• Led large-scale projects with off-shore development teams in China and Belarus, ensuring timely and high-quality delivery.
• Fast-tracked automation of the CI/CD pipeline, achieving significant efficiency gains within six months.
• Directed a platform development project leveraging API integrations, pioneering new capabilities for the company.
• Negotiated new vendor contracts under tight deadlines, supporting critical product launches.
• Defined product strategy and roadmap through stakeholder negotiations, aligning with business objectives.
• Optimized development processes by enhancing team ownership and morale, meeting tight deadlines.

Toronto, Ontario, CA

• Directed an $8MM upgrade to the core ERP application, ensuring readiness for the 2018 election.
• Coordinated internal, external, and vendor teams in a complex matrix environment, achieving project success.
• Implemented 60+ large system upgrades, meeting critical deadlines for election readiness.
• Standardized product requirements and developed a long-term product roadmap using agile principles.
• Developed project management processes in collaboration with PMO leadership, enhancing project governance.
• Established new communication processes with the Ministry of Government Services, improving stakeholder engagement.

CA

• Directed a team of 35 staff, overseeing IT operations and project activities related to a $12MM Customer Care Capital Budget.
• Successfully completed a six-month, $5MM SAP upgrade for the first time in five years.
• Led a $6MM system upgrade project for a custom gas trading solution, enhancing operational capability.
• Implemented an IT resource optimization initiative, saving over 12,500 hours annually.
• Managed multiple vendors in staff augmentation and fixed price contracts, optimizing resource use.
• Coordinated the Value Achievement Program, ensuring project benefits realization.

• Transformed an MBA project into a dynamic formal partnership with a vision to revolutionize the multi-purpose furniture sector.
• Crafted a comprehensive business plan, outlining strategic goals and growth trajectories.
• Pioneered the design of an innovative product lineup and a strategic roadmap.
• Conceptualized and executed a robust brand plan, positioning the venture for success.
• Forged strategic partnerships across manufacturing, retail, and architecture domains.

Mississauga, Ontario, CA

• Successfully led the implementation of custom software within a tight four-month timeframe to meet critical funding requirements.
• Orchestrated an end-to-end solution, including hardware and services sourcing, network setup, software design, development, rigorous testing, and seamless deployment of the customized solution in under four months.
• Streamlined processes by conducting a comprehensive process-flow analysis of the sterilization facility, resulting in formalized process improvements.
• Provided effective leadership to the development team, overseeing defect resolution and ensuring alignment with project scope and design decisions.

Mississauga, Ontario, CA

• Client Relationship Management: Spearheaded the consulting division, acting as the go-to point of contact for our prestigious clientele. Leveraged strong communication skills to understand their needs and deliver.
• Team Leadership and Mentorship: Coached and mentored a high-performing team of Implementation Specialists and Project Managers. Focused on skill development, performance evaluation, and fostering a collaborative work.
• Revenue Growth: Tripled professional services revenue by optimizing service quality, streamlining processes, and identifying upsell opportunities. Prioritized excellence in every client interaction.
• Innovative Framework Development: Pioneered a robust software implementation framework adopted by multiple Fortune 500 organizations. This framework streamlined project execution, enhanced efficiency, and drove.

Master Of Business Administration (M.B.A.), Entrepreneurship/Entrepreneurial Studies & Strategy

Bachelor'S, Business Management - Finance & Law