Boris Huynh, Ba, Cip Email & Phone Number

Aurora, Ontario, Canada

• Business Process Analysis and Improvement• Bridge the gap between business needs and technological solutions.• Analyze business processes and identify areas for improvement.• Work with stakeholders to implement effective solutions aligned with Desjardins' strategic goals.• Provide comprehensive support for claims systems and related tools within the claims division.• Support both IT and end-users during post-implementation phases.• Incorporate feedback and share ideas for continuous improvement.• Analyze data, draw insights, and present findings• Manage application/system authorities and privileges for the claims system and other tools used by the claims division.

Aurora, Ontario, Canada

• Enhance efficiency and effectiveness of the claims process• Develop, implement, and manage automated systems• Standardize procedures• Analyze current workflows• Identify opportunities for automation• Ensure consistent adherence to procedures• Improve overall claims handling

Aurora, Ontario, Canada

• Manage and resolve high-value, intricate, or disputed insurance claims.• Conduct thorough investigations of claims.• Perform detailed analysis of claim information.• Communicate effectively with relevant parties to ensure fair settlements.• Ensure timely resolution of complex claims.

Toronto, Ontario, Canada

▪ Responsible for overseeing credit operations, assessing credit risk, and ensuring the effective management of lending processes.▪ Played a key role in supporting the organization’s credit policies while fostering strong relationships with clients and internal stakeholders.▪ Evaluated credit applications and analyzed financial data to assess risk and to make informed lending decisions.▪ Lead and mentored a team of credit analysts, providing guidance on complex credit decisions and fostered professional development.▪ Worked closely with clients to understand their financial needs to provide tailored solutions while ensuring credit standards are met.▪ Acted as Branch Manager during their absence.▪ Knowledge in lending products, including residential mortgages, personal loans, auto loans and business lending.▪ Delivered clear, informed recommendations to help clients achieve their financial goals.