Boris Kluck Email & Phone Number

Volunteer member of the Board of Directors for the Quantum South Tower condominium (TSCC 1890).

Austin, Texas, Us

My wife Lynn Stevenson and I are the owners of two F45 Franchises, one operating studio in Mississauga, ON and one newly opened in the Upper Beaches area of Toronto in November 2023.F45 Training, a fast-growing global fitness franchisor, is focused on creating a leading global fitness training and lifestyle brand. We offer consumers functional 45-minute workouts that are effective, fun and community-driven. Our workouts combine elements of high-intensity interval, circuit and functional training to offer consumers what we believe is the world’s best functional training workout. We deliver our workouts primarily through our digitally-connected global network of studios, and we have built a differentiated, technology-enabled platform that allows us to create and distribute workouts to our global franchisee base. Our platform enables the rapid scalability of our model and helps to promote the success of our franchisees. We offer consumers a continuously evolving fitness program in which virtually no two workouts are ever the same. Our vast and growing library of functional training movements allows us to vary workout programs to keep consumers engaged with fresh content, stay at the forefront of consumer trends and drive maximum individual results, while helping our members achieve their fitness goals.

Dallas, Texas, Us

When I took on this role, I was given the mandate to build and develop Frontier's Enterprise Sales and Customer Service organization into a premier sales and service team. Over a three year period, we made tremendous strides in: (1) elevating the caliber of talent at both the individual contributor and leadership levels; (2) cultivating a strong and unifying sales and service culture; (3) putting the customer at the heart of everything we did; and, (4) improving the relentless execution of sales and service fundamentals. The result? The 450 sales and service professionals in this organization responded by delivering year over year increases in sales production and productivity and drove down customer and revenue churn which allowed the Enterprise segment to beat its revenue plan in 2021. The team was able to accomplish these great results in spite of some significant headwinds including pivoting to a 100% remote operating model during two years of COVID, a year long Chapter 11 restructuring process, asset sales and leadership changes (3 CEOs in 3 years). Unquestionably the most challenging role in my career, and while much work was left to do in the transformation journey, I leave knowing that the trajectory was headed in the right direction and that the organization was stronger and more capable than when I started.

Dallas, Texas, Us

Accountable for delivering on the growth objectives for the Commercial Mass Market segment - businesses with less than 100 employees - across Frontier's operating footprint in the US by formulating and executing go-to-market strategies and execution plans focused on:• Increasing revenue from existing customers by selling new products and services;• Reducing churn and increasing retention; and • Acquiring new customers and growing market share. Direct responsibilities include managing the sales channels and customer care functions. Indirectly responsible for demand creation by partnering with Commercial Marketing and shaping the development of products/solutions and pricing strategies in collaboration with Commercial Product Management.

Chicago, Illinois, Us

As the Chair of the Company Engagement committee, I was honored and privileged to be able to help with fundraising efforts in 2021 for the Tampa Bay Chapter of the Alzheimer's Association's annual Walk to End Alzheimer's. We exceeded both the corporate sponsorship revenue target, as well as smashed through the overall fundraising goal for the 2021 campaign. This was one of the hi-lites of my year and I am proud of the work of the entire Alzheimer's team in making a difference in furthering the mission of the Alzheimer's Association, which includes accelerating research for a cure, providing care and support for the afflicted and their caregivers, and leading advocacy efforts. My wife lost her mother a few years ago to dementia and we saw first-hand how difficult of a struggle it was for my mother-in-law as a person trying to live with dementia, and also how hard it was on my wife and our whole family. It was the result of that experience, that I decided to invest my time in turning a negative situation that happened to our family into a positive one for other families in similar circumstances. Given that Alzheimer’s and dementia is the cause of death of 1 in 3 seniors, and currently afflicts more than 5 million Americans, the toll on the afflicted and their caregivers is staggering. While I have stepped away from my volunteer role, I will continue to actively cheerlead and support this great cause into the future.

Miami, Florida, Us

Added responsibility for the B2B Marketing function to my previous responsibility for sales operations. Scope now includes go-to-market strategies, field marketing, digital marketing, marketing and brand communications, and business intelligence.

Miami, Florida, Us

Recruited by Senior Executives of the B2B business to Cable & Wireless to drive the development of a World-class B2B sales organization. Responsible for managing support functions essential to sales force effectiveness and productivity. These include planning, field reporting, sales incentive plan design/administration, targeting, alignment optimization, sales revenue/margin attainment and sales program implementation. Also charged with working closely with internal and external stakeholders to ensure the appropriate objectives and priorities are enabled within the sales organization.

Toronto, Ontario, Ca

Primus Telecommunications Canada Inc. is the largest alternative telecommunications service provider in Canada. Primus Canada offers a wide selection of consumer and business telecommunications services available nationwide including Home Phone, Internet, Long Distance, VoIP, Wireless, Hosting, Managed Services and Enterprise IP Telephony. In the United States, Primus provides reliable and affordable digital home phone (VoIP) service under the Lingo brand. Primus Canada was founded in 1997 and has since grown to more than 650 employees. It has offices across Canada including Vancouver, Toronto, Ottawa, and Edmundston.Recruited to lead the Primus Commercial and Wholesale Sales organization and reporting directly to the CEO, I had national responsibility for 27 staff in the Direct (field) Commercial Sales teams in Vancouver, Toronto and Ottawa, as well as the National Inside Sales team and Wholesale Sales teams based in Toronto. o Quickly established credibility by taking control of the sales forecasting process – met or exceeded the sales forecast each month while at Primus, and achieved 91% of quota ytd versus 49% of quota for the year-earlier period o Accelerated recruitment activities to add 1 sales manager and 4 account managers within the first 90 dayso Laid out a roadmap and strategy to transform the current team into a world-class Sales organization within 45 days. Delivered: a new annual/quarterly Sales contest and Sales SPIFF program; ground-breaking new commission plan; implementation of a territory structure for the 3 field Sales teams; instituted monthly 30-60-90 day forecast process; launched a 3rd party channel partner program

Markham, Ontario, Ca

Telemerge Canada Inc. is a privately held video conferencing company that connects video and telepresence conferencing to business strategies around collaboration, communication, and leadership. Telemerge delivers video experiences that ensure high rates of usage and adoption to support new efficiencies in decision making and team work. Telemerge delivers these strategies via the cloud, using its proprietary global video communication network, an open Video Collaboration Exchange™ that ensures you can call anyone, anywhere, on any device. Telemerge's Experience Team combines both technical and operating support that inspires user confidence and drives adoption.Recruited to join Telemerge's Executive Leadership team, charged with leading the growth and development of the sales and marketing team to increase revenue and drive margin expansion in Canada. Sales:o Re-build of sales team (underway) into a "hunter" focus. Developed and implemented prospecting methodology, KPIs and performance management frameworko Leading company strategy to pivot from one-time sales to recurring revenue contracts, customer acquisition and driving significantly higher proportion of sales from channel versus direct o 2013 booked sales +10% versus 2012. 2014 recurring revenue sales up over 37% year over year. o Channel partner portfolio has yielded 46 new sales opportunities 2014 ytd (6 closed)o Led growth of Telemerge’s most strategic accounts across financial services, professional services, and real estate management through hands-on direct account managementMarketing:o Launched mid-2013 website refresh resulting in 175% increase in traffico Created and launched demand creation engine focused on content creation and dissemination (via social media and email marketing) - approximately 60 leads created in first 3 monthso Created and launched a first-for-Canada packaged cloud solution for video conferencing (Q4 2012) with 12 new customers signed in first 18 months

Toronto, Ontario, Ca

Mississauga, On, Ca

Promoted to this role to accelerate the transformation of Konica Minolta to a marketing-led organization and included as a member of Konica Minolta's Executive L:eadership team. Responsible for leading a team of 25 across all marketing functions (product management, channel support, communications) as well as a bid management team to support large deal pursuits, a team of sales specialists focused on key software applications and team of trainers to support product training for customers.o Revamp of entire campaign and marketing programs approach. Successfully drove campaign attach rates of 10-25% of quarterly unit volumeso Developed and launched entire suite of channel communications tools including webinars, newsletters and on-line portalso Launched two full product line refreshes in less than 4 monthso Achieved a large deal win rate of >40%

Mississauga, On, Ca

Recruited by the Executive team at Konica Minolta to fill a leadership gap with the Toronto-based Major Account team. Tasked with rebuilding the sales team of 8 Account Managers and taking charge of Konica Minolta's foray into the mid-to-large sized corporate and public sector customer base in the Greater Toronto Area.o Rebuilding of Sales team complete (3 exits, 2 new hires completed); re-tooled major account territories to ensure more vertically-oriented focus and full coverage of account base.o Introduced formal account and deal planning methodology and rigorous funnel management.o Year over year sales increased by 250%.

Mississauga, Ontario, Ca

Responsible for corporate support services for the Wish Group of companies including planning and strategy, marketing, operations, IT, and M&A support.

Vancouver, British Columbia, Ca

Promoted from previous role to Director, Collaboration Services position, taking on General Management and P&L responsibility for TELUS’ Collaboration Services line of business (audio, video and web conferencing). Defined and executed a strategy to add significant scale to the business, improve the client experience and enhance TELUS’ market leadership in the video conferencing market, while pursuing aggressive revenue and profitability growth. Managed a team of 70 employees across Sales, Marketing, Client Service Management and Help-desk functions, and had matrix responsibility for another 50 employees providing service implementation, field and technical support services. • Grew portfolio revenues +10% annually to over $60 M, while almost doubling EBITDA• Won the largest Video Conferencing and Audio/Visual integration project in Canadian history, valued at over $17 M• Acquired web casting provider Fastvibe/On-line Broadcasting in January 2008, adding over $2 M in revenue, $0.6 M in EBITDA and 140 customers to the business• Migrated legacy ERP system to TELUS standard systems/processes. Cost savings realized in excess of $0.5 M annually with improved efficiency, billing and reporting as other benefits• Reduced vendor base from 210 suppliers to less than 130• Harmonized two help-desk teams into a “virtual” call centre, improving coverage, using consistent systems and processes, and reducing overall cost by about 25%• Secured the 2008 North American Frost & Sullivan Award for Market Leadership in the Canadian videoconferencing services market (Frost & Sullivan is a leading industry analyst)• Led development of a new “Business to Business” Cisco Telepresence service offering as the exclusive Canadian service provider (one of 11 globally)• Launched a digital signage solution, securing technology exclusivity in Canada with two of the leading hardware manufacturers

Vancouver, British Columbia, Ca

On the heels of a major business unit restructuring which resulted in a dramatic consolidation of the sales organization, chosen by the Managing Director Sales East to join his team in the newly created role of Director, Sales Operations. Essentially starting from scratch, was responsible for putting structure and process behind business planning and strategy, results forecasting, reporting and analysis, expense management, and funnel management in support of over $200 M in net new contracted sales and almost $300 M in annual revenue.• Implemented rigorous sales and revenue forecasting process and methodology that resulted in forecasting accuracy improvement of 50-100%, and 100% adherence in using the corporate funnel management tool• Designed a reporting framework that was adopted nationally to report on key sales, revenue, expense and related performance metrics• Introduced automation to support the creation and implementation of sales quotas and targets for 90 sales professionals resulting in a cycle time reduction of several weeks (approximately 50% shorter than prior years)

Vancouver, British Columbia, Ca

Brought on board by the VP Governance and Strategic Alliances to lead a major overhaul of the Strategic Alliance Management team of 12 which was responsible for managing the relationships between TELUS and its key strategic partners including industry leaders such as Accenture, Cisco, IBM and Microsoft . Re-vectored the team’s historical focus on passive tracking and reporting to a mandate focused on driving programs and initiatives aimed at increasing joint revenues between TELUS and its partners.• Drove $300 M in partner-related revenue, 110% of plan and 20% higher than the previous year • Significant rebuilding of team - 50% changeover in staff in first 6 months of year

Vancouver, British Columbia, Ca

On successful completion of special assignment, was offered the position of AVP Customer Marketing reporting to the VP of Marketing for TELUS Business Solutions. Leading a team of 21 Marketing professionals, restructured the team and the functions to create a systematic marketing engine aimed at driving awareness and demand of TELUS’ business services in the Central/Eastern Canadian marketplace, fuelled by a $4 M advertising and promotions budget. • Successful introduction of 3 new services, tripled inventory of customer testimonials, launched a Marketing PR program, and launched dozens of demand creation / customer awareness programs

Vancouver, British Columbia, Ca

• Special Assignment – Ontario Acceleration Project, Sales/Marketing leader• AVP Marketing Operations –Client Solutions Marketing • Senior Project Manager – TIC Marketing

Calgary, Alberta, Ca

Upon graduation from University, rapidly progressed through 7 positions at Imperial Oil, including:• Project Engineer responsible for constructing retail service stations across Ontario• Account Executive, selling fuels and lubricants to an industrial customer base in south-western Ontario• Customer Set-up/Invoicing Supervisor, managing a team that was responsible for implementing the customer master records and billing functions in the newly deployed SAP system

Mba, Marketing, Finance

Basc, Civil Engineering