Responsible for overseeing the key operations of a company. Active participation in processes of acquiring and maintaining partnerships: IBM, Microsoft, SAP, Salesforce, Tagetik, Software AG, Microstrategy, Scheer, Soffico, Celonis, Asprova, Entersoft, EMC. Formulating strategy, improving performance and securing compliance for tenders and public procurements. The registration and administration of copyrights for software products at the national intellectual property office. Design of offers and contracts for: ERP, BI, CRM, RPA. Design of SLA levels and SAL contracts. Participation in projects, tenders and procurement's: Austrian Development Agency (ADA), European Bank for Reconstruction and Development (EBRD), International management group (IMG), Serbia Investment and Export Promotion Agency (SIEPA). Pre sales and sales activities. Coordination with other companies and representative offices from the group. Marketing activities, branding of products and services. Monitoring the implementation of contracts and projects. Control and utilization of risks on projects. Successful bidding with winning result in more then 400 public procurement's and tenders.

Responsible for leading the sales operations team, developing policies, and ensuring that sales processes contribute to the company growth. Sales forecasting, strategic planning, and budgeting. Designing improvements in quality, accuracy, and process consistency in the sales process. Improving relations and coordination between all departments in the company in order to increase sales. Introducing a new and innovative SLA system that enabled growth. Marketing activities in classic media and social networks. Coordinating planning activities with other functions and stakeholders within the company.

Building strong partnerships, maximizing client satisfaction, and driving revenue growth. Software Licensing. Relations with partners such as IBM, Microsoft, EMC... Designing contracts with clients and partners. Improvement of business processes and procedures. Sales of information systems and hardware to new and existing clients. Writing domestic and international projects and tenders.

Construction of the facility, network and IT infrastructure. Equipping and setting up a complete communication, network and computer infrastructure. Furnishing and installation of server rooms and computer stations, ISDN, DECT, PDA, cash registers, scales, readers... Participation in the implementation of software, processes and procedures. Training of users to work in ERP software. Analysis of the operation of the information system. Business intelligence and manual creation of reports using SQL scripts. Data backup. Interventions in case of downtime and breakdowns. Support during regular inventory of goods. Control and management of IT equipment and infrastructure. User support for software and hardware.

Production of IT hardware and computer networks. Quality control. Installation of operating systems and software. Testing the quality and performance of IT equipment. Servicing of IT equipment, data recovery, antivirus protection. Sales of IT equipment and software. Customer support.