Borislav Peev Email & Phone Number

Sofia, Bg

Working with variety of information and Communications Technology (ICT)portfolio of products and services, to undertake analysis, diagnosis andresolution/fulfilment of client incidents/requests.Providing first-line investigation and diagnosis using approved tools, systemsand procedures.Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failedagreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g.Service Manager, Account Manager).Supporting the work of Tier 2, Tier 3, NMC and Carrier Management team.Working with Cisco and Juniper devices, ticketing system (CMD) andplatforms such as Silver peack and Velocloud (supporting SD-WAN).Actively participate as required in meetings (client, 3rd party, internal).Coach/guide Junior staff and new starters.Logging all relevant incident/service request details, allocating categorizationand prioritization codes.

Sunny Beach, Nesebar, Sarafovo

Managing the operations of two bookstores on the East Coast, offering a diverse range of products such as mobile accessories, mobile internet services, printing services, PC accessories, postcards, toys and many others.Overseeing inventory, staff, and customer service to ensure seamless operations.Also responsible for the business development of our postcard brand, as well as extending the client base and growing its revenue on the East Coast in Bulgaria.The primary focus is on direct sales to new customers, adding value to current clients and retaining existing customers by making efforts to identify and anticipate the client's needs.Being continuously up to date with the market to ensure the best transfer of information to the clients.

Sofia City, Bulgaria

Sarafovo, Burgas

Co-Founded Online Gaming Club(PS4+)Responsible for budgeting and advertising expenses.Organizing promotional events/tournaments/birthday parties to raise awareness of the club.

Sarafovo, Burgas, Bulgaria

Family restaurant

Sunny Beach, Nessebar, Bulgaria

Summer job

Bachelor'S Degree, Computer Science

Activities and Societies: Cybersecurity

Education record

Activities and Societies: PTPI international