- Technical proposal writer role for multiple Customers- SPOC for one of the largest companies in the Tobacco industry (>40k of workstations, 20+ countries)- Knowledge transfer for junior engineers (organizing interactive workshops and internal training sessions)- 3 rd and 4th level technical support- Incident management, Change management, Problem tickets and KB management (multiple ITSM tools for multiple Customers)- Patch management - SCCM - Windows 10 and O365.- Custom Reporting – SCCM- PowerShell scripting (multiple projects, O365, deployments, GUI utils, etc...)- Installation and implementation of MDT (Microsoft deployment toolkit) or SCCM System Center Configuration Manager and integration of all tailored made setting to suit specific customer needs:- All necessary settings for supporting infrastructure (DHCP, DNS, etc.) to enable PXE boot- All custom setting according to Customer requests and business needs, like fully automated -unattended OS deployments- Use of existing customers deployment infrastructure MDT and/or SCCM - Implementation and deployment of driver packs and other specific software (package creation)- Custom Windows OS image creation (Windows server and workstation product line):- Custom scripts development to aid in user data migration or to speed up the deployment process- Building custom standalone USB media with all necessary packages for “offline” deployments (drivers, applications, OS images, etc.)

As part of the development and acquisition business unit, I am always in touch with new cutting edge technologies and software solutions. - keeping track on new products launched by major Vendors- keeping IT client equipment HW standards up to date (market research, communication with Vendors)- planning renewal of IT equipment (market research, short and long term planning, budget projections, resource planning, etc...)- IT client equipment procurement (market research, keeping contact with major vendors, subcontractors, managing all documentation RFI, RFP, contracts, invoices, payment tracking.)- VIP support (mobile devices, ultra-portable devices, video conference systems (Polycom and MS Lync), audio and video editing, professional projectors, simultaneous translation equipment) on-site and remote - international support- daily assignment distribution across multiple teams,- deeply involved in administering, planning and support to MPS (managed print services), UDI (upgrade of client infrastructure) and MDM (mobile device management)- managing service contracts (professional scanners, passbook printers), SLA and KPI tracking- initial testing of the new OS and implementation planning for future upgrades

Leader of technical support group (7 men) responsible for technical support HW (notebook, passbook, projectors, mobile devices) and SW 2nd level support (onsite and remote) in branch network with over 260 separate locations, VIP (onsite and remote - international) supportDaily assignment distribution across multiple teams, workload balancing, KPI tracking. Deeply involved in every aspect (RFI, RFP, implementation) of ongoing major projects MPS (managed print services), UDI (upgrade of client infrastructure) and MDM (mobile device management). IT client equipment procurement, market research for optimal prices. Communication with all subcontractors (external partners and external services), responsible for processing (checking against contract prices) all invoices, preparing them for payment.

- 1st and 2nd level HW (notebook, passbook, projectors, mobile devices, network devices) and SW 2nd level support (onsite and remote) in branch network with over 260 separate locations,- VIP (onsite and remote - international) support- Servicing passbook printers- Installing and maintaining multiple OS versions

Hardware, software and facility 24/7 on-call support for 65 fuel stations countrywide. Managing communication and close cooperation with external monitoring and ensuring the continuous quality improvement of services, customer care, and standards.l partners regarding on-site maintenance. Managing monthly invoices from external partners and checking against prices from agreed contracts.- Supporting the maintenance of the filling station sites on the base of the existing contracts; - Acting in accordance with the existing regulations for maintenance and repair works- Providing assistance upon the occurrence of an insurance event;- Providing the FS Partners with information about the damages that are covered by their policy and assists in the collection of documents relating to them;- Monitoring the conditions of the assets and appearance of the filling station;- Assisting the filling stations to coordinate and resolve problems related to government bodies;- Monitoring regulated checks and other checks upon request from head office.

Outsourced to OMV Srbija d.o.o as system administrator, service desk, first and second level support to users, training, and certification of employees in technical support, consulting, migration project.As HP Education Manager, my duties are to create education plans for employees according to HP requirements and to ensure that all requirements are fulfilled to maintain HP Gold Partner status.

As a system and support Engineer, my duties were to provide network, workplace hardware and systems software functionality on 24/7 contracts for our customers that were some of the largest companies in the country. I was also participating in high complexity projects such as system migrations or implementations of a new core system.I was awarded the X-Tra mile award in 2008 for outstanding performance and making a major contribution to company

Hardware and software support on contracts for some of the largest financial institutions in Serbia, such as Komercijalna Banka, Jubanka, Agrobanka, Privredna Banka Beograd, Nova Banka... Implementation of the new payment system and major system migrations as required by the customer. assembly and repair of computers and printers, technical support on-site, 1.st level phone support. Service was provided on over 300 customer branches, countrywide with strict SLA.