Key responsibilities:- establish SAP support operations;- manage customer relations and service delivery during transition period.Achievements:- developed strategy blueprint and financial model for SAP support services;- developed marketing proposal templates for support services;- developed organizational blueprint and operation procedures;- managed transition of existing customers to new service operations model;- deployed new operational model for new major customers Mars, Haier, Puratos.

Key responsibilities: - manage delivery of SAP support and minor improvement projects (up to 20 man-days) for international customers BMW Russland Trading, REWE Group “BILLA”, Paulig Rus, Tchibo etc;- lead team of 3-5 consultants in matrix structure;- identify sales opportunities and manage presales activities for minor projects.Achievements: - successfully initiated and delivered >15 minor improvement projects; - recreated support team, achieved target sales and profitability goals; - established support processes and procedures.

In change of: SAP ERP (SD, MM, FI, CO, QM, RBQ, Basis), SAP BW/BI, HRM Boss Kadrovick, internally developed WMS and document flow systems, sundry minor applications.Key responsibilities:- Deliver and support service with respect to SLA (24x7, ~1200 users, 19 sites, 8 time zones).- Manage application support team.- Manage complex services/applications procurement contracts, develop and control SLA, maintain vendor relations.- Manage budget for application support and hosting.- Evaluate and design new implementation and upgrade projects.Achievements:- Established new organizational unit and centralized application support.- Established application support processes according ITIL/ITSM.- Established support for newly implemented Boss Kadrovick HRM system (120 users).- Established control/reporting system for application support and hosting costs.

Responsibilities: - Manage SAP support team.- Deliver service according SLA (24x7, 8 sites, 700 users, 8 timezones).- Manage SAP support/hosting budget.- Manage offshore vendor and headoffice relations. Achievements:- Established new organizational unit;- Significantly pushed down external support costs;- Passed external IT audits;- Managed department during IT-reorganization;- Implemented Global SAP-SEM solution in role of IT project manager on Heineken Russia IT side.

Responsibilities:- Manage support/improvement operations for local information system. ~200 users, 3 sites, functionality: finance, controlling, logistics, sales.- Manage monthly SAP releases.- Manage incident resolution in SAP.- Support/improve SAP FI module. Achievements:- Succesfully managed migration project SAP 4.7->ERP 2005.- Succesfully managed implementation of local information system on a single brewery.- Implemented centralized treasury system.- Implemented SAP FI on 9 breweries.

Support and improvement of locally developed information system for 4 breweries. Platform: Delphi, MSSQLBusiness areas: Accounting, Finance, Controlling, Logistics

Responsibilities: development of desktop and web solutions for external customers in a small IT startup.