I ensure all outsourced through Pontica Solutions processes meet the expected by our Key Clients high standards of quality and efficiency. I am also responsible for managing the business aspects of delivering Operational Agility and Transformation Services to help our Key Clients plan for growth over long periods of time.I coordinate the activities of Pontica Solutions PMO resources in-order to: enable global delivery, control and manage finances, provide actionable management information, and contribute to strategic decision-making both with our internal and our clients` leadership team/s.

Manage operational delivery of customized contracted services to key clients, making sure they are delivered on time and within budget. Liaise with the client's senior management to ascertain and agree business requirements. Undertaking gap analysis to identify activities and processes not currently covered within client's core business. Work with the relevant teams across the client's organization to produce an effective action and delivery plan in line with monthly/annual forecasts. Effectively manage issues and risks by taking appropriate action where these deviate from agreed tolerances.Manage directly team leaders and supervisors of 9 separate teams of over 400 people in total. Monitor SLAs and KPIs to ensure business performance meets or exceeds customer requirements at all times.

Responsible for overseeing the establishment of a key account management team specializing in customer retention. Analyze customer outcomes to add to our knowledge of reasons why customers
choose to cancel their accounts with us. Ensure that every opportunity to retain clients is investigated. Identify new business practices that could be introduced or suggest modifications to existing practices that could reduce the risk of customer cancellation. By playing a key role in laying the foundation of the new retention structure I managed to increase the company net profit.

Engage in a close relationship with Company`s key clients. Develop strategies to manage the account and set objectives to help the client monetize their business and increase profits. Interact and communicate with the client through meetings with their senior management, looking for opportunities to promote & sell new company`s products in order to increase revenue. Carry out continuous market analysis and research on the dynamics of the account. Negotiate pricing structures with the client, based on their current needs and performance. Manage conflict and come up with effective negotiation and sales strategies. Determine the most crucial needs of these key customers and carry them out to ensure that they receive first class service. Conduct account reviews and communicate them both with the management and the investors on a weekly/quarterly basis.

Recommend and sell different payment solutions based on projections of the volume, monetary amount of daily transactions and the served demographic area. Cross selling other banking products while also training new clients and their staffs on payment processing methods and equipment use. Verify new clients` business activities as well as generate reports on daily/monthly basis about company`s activity and revenue increase.

Promote the sale of the company's merchandise to existing customers, keep them happy .Obtain, and develop new business in line with company sales objectives and strategic programs.