As the Assistant Manager at Livensa Living Barcelona Marina, a vibrant student residence located in the Poblé Nou (22@) district with 238 rooms, I play a crucial role in ensuring a high-quality living experience for our residents. My responsibilities encompass a wide range of operational and administrative duties, providing exceptional service to residents, as well as representing the company at various events. Key skills and responsibilities include: - Resident Relations: Providing exceptional service to residents, addressing their needs, and fostering a welcoming community atmosphere.- Operational Management: Overseeing daily operations, ensuring the residence runs smoothly and efficiently.- Event Representation: Representing Livensa Living at industry events and conferences, building and maintaining professional relationships.- Team Leadership: Supervising and supporting staff, ensuring high standards of service and teamwork.- Problem-Solving: Handling resident issues and emergencies with prompt and effective solutions.- Administrative Duties: Managing administrative tasks, including room assignments, contract management, and financial transactions.- Controlling an monitoring rent arrears - Facilities Management: Coordinating with maintenance and housekeeping teams to ensure the property is well-maintained.- Communication Skills: Facilitating clear and effective communication with residents, staff, and management.- Multitasking: Efficiently managing multiple tasks and responsibilities in a dynamic environment.- Customer Service Excellence: Ensuring a high level of customer satisfaction through dedicated service and attention to detail.My commitment to operational excellence and resident satisfaction ensures that Livensa Living Barcelona Marina remains a premier choice for students seeking a supportive and engaging living environment.

As a Front Desk Receptionist (Duty Manager), I am responsible for a variety of front office administrative duties, including managing reservations, handling accounts, and performing cash handling and reception tasks. My role focuses on ensuring all guests are warmly welcomed during check-in, check-out, and throughout their stay. Key skills and responsibilities include:- Guest Relations: Ensuring all guests receive a warm welcome and exceptional service during their entire stay.- Reservations Management: Efficiently handling reservations to maximize occupancy and guest satisfaction.- Accounts and Billing: Managing accounts, processing payments, and resolving billing inquiries.- Cash Handling: Accurately managing cash transactions and maintaining financial records.- Emergency Management: Preventing and handling emergencies, ensuring the safety and security of all guests and staff.- Housekeeping Coordination: Coordinating housekeeping requests to maintain high standards of cleanliness and guest satisfaction.- Administrative Duties: Completing various administrative tasks and generating detailed reports.- Problem-Solving: Quickly addressing and resolving guest issues and complaints to ensure a positive experience.- Multitasking: Managing multiple responsibilities simultaneously in a fast-paced environment.- Communication Skills: Facilitating clear and effective communication with guests, staff, and management.- Team Collaboration: Working closely with other departments to ensure smooth operations and a cohesive team environment.- Technology Proficiency: Utilizing property management systems and other software to streamline operations.My commitment to excellent customer service and operational efficiency ensures a positive and memorable experience for all guests

As a Catering Assistant at Macquarie Bank and Westpac, I am responsible for the development and implementation of comprehensive policies, procedures, and training programs. My role leverages a broad skill set to ensure seamless and high-quality catering services. Key skills and responsibilities include:- Customer Service Excellence: Provide outstanding service, ensuring client satisfaction and building strong client relationships.- Barista Skills: Expertly prepare a variety of coffee and espresso-based beverages to meet client preferences.- Team Leadership:Train, supervise, and coordinate a dynamic team of up to 9 employees, adapting to demand fluctuations.- Event Coordination: Assist in planning and executing corporate events, meetings, and functions, ensuring all catering requirements are met.- Inventory Management: Maintain and order supplies to ensure all necessary items are available, reducing waste and managing costs effectively.- Health and Safety Compliance: Enforce strict adherence to health and safety standards, ensuring a safe environment for staff and clients.- Time Management: Efficiently manage multiple tasks and responsibilities, ensuring timely delivery and setup of catering services.- Problem-Solving: Quickly address and resolve any issues that arise during service to maintain smooth operations.- Communication Skills: Facilitate clear and effective communication between clients, staff, and management to ensure all needs are met and expectations are exceeded.I am committed to fostering a collaborative and efficient work environment, consistently exceeding client expectations through dedicated service and meticulous attention to detail.

- Coordinate with the visual commercial team on a constant basis regarding the stockroom.- Manage the capacity, quality, and stock of the stockroom.- Before delivery-Shipment preparation and during delivery-Organize team, tools and time in efficient way.- Training and coaching new staff.- Strong multi-tasking, prioritizations, analytical and creative problem-solving skills.- Review all the result indicators reports, and make actions accordingly (KPI).- Receiving and unpacking deliveries.- Organising stockroom shelves.- Efficiently preparing merchandise moves between stores.- Preparing returns and inventories.- Perform housekeeping functions to maintain stockroom clean and tidy.- Replenishment of the floor using the 25 method

El trabajo que desempeño en este museo consiste en ser guía, monitor de la parte lúdica de la visita, así como también gestor de reservas, eventos y relaciones públicas.

En 2016 entré en la empresa como monitor de ocio y tiempo libre con una jornada laboral de 20 horas mensuales. Al cabo de 2 meses, me ascendieron a encargado del centro de A Coruña y más tarde como Coordinador de los centros de Coruña, Vigo y asesoramiento para la franquicia de Santiago de Compostela.Las funciones que desempeño en esta empresa serían:- Gestión de personal (selección, contratación, formación, planificación de jornadas, despidos...) - Funciones administrativas (presupuestos para eventos, facturación, control de caja, buscar la rentabilidad de la empresa, corrección de costes)- Marketing (creación y diseño de productos nuevos para cada campaña, búsqueda de clientes, análisis de la competencia, inversiones en publicidad, estrategias de precio y posicionamiento...)- Game Master (monitorización de grupos, reset de juegos, creación de pruebas, valoración y análisis de equipos, interpretación...)- Redes Sociales (gestión de cuentas Coruña y Vigo, contenido, promociones...)- Atención al cliente

He trabajado en giras de Gadis, “Maloserá” por toda Galicia, como promotor de “Monologos R”, “0,0 Banco Popular”, también de animador en “Feria 1900”, “Poblado Navideño Maria Pita”,“Fiesta de los Reyes”...

En el contenido de estas prácticas he tenido que dar servicio en materia de RRHH administrativo a todos los empleados del hotel; Introducir Oracle HR, Meta 4, SAP toda la información relacionada con la gestión del personal del Hotel (altas, bajas, IT, vacaciones, variables, modificaciones de datos personales, etc); Tramitación de contratos, prorrogas en Contrat@; Informar sobre certificados de empresa para el INEM; Informar bajas y altas médicas en Seguridad Social; Tramitar partes de accidentes laborales en sistema Delta; L.O.P.D; Coordinar pedidos de botiquines con el FREMAP; etc.

El trabajo consistía en: Check in, Check out, atención al cliente, resolución de dudas a los guest, ayuda en el comedor, organización de salas de conferencias...

Monitor de las actividades, responsable del bienestar de los niños, montaje y desmontaje de las instalaciones...

Guía turístico en el Museo Arquelóxico e Histórico do Castelo de San Antón.

Atención al cliente, ventas y organización de las estanterías

Atención al público, vendedor, inventario, cajero, colocación y reposición de stock en tienda y almacén.