I'm currently leading projects, designing, installing and managing a wide range of IS infrastructures.

I leaded, designed, installed and managed a wide range of IS infrastructures.

Grup Sertec is a company specialized in maintaining its customers ICT services and equipment and an HP, VMware and Microsoft Partner. I was hired in order to improve their technical team and customer service and execute more complex projects.Among my duties were the following tasks:- Act as a Pre-Sales engineer designing projects and the service catalog of the company.- Detect customers’ needs, design solutions and services for them and prepare the offers.- Management and leadership of the accepted Projects.- Create procedures for the technical staff in order to improve the quality of the service.- Mentoring, training and management of the technical staff.- 3rd-level technician in critical issues.

Virtualitze is a company devoted to outsource small and medium sized business ICT services with its enterprise full-redundant shared infrastructures for a small fee. Virtualization and resource sharing gives their customers 99,99% availability and high performance for a small fee.Among my duties were the following tasks:- Design and implement the shared infrastructure, including networking, storage, virtualization services, remote desktop farm, business continuity and security.- Define the “system” management procedures.- Training and management of the technical staff.

NTT Europe Online was NTT Europe’s division devoted to ICT hosting and housing services. They give best in class service quality.Among my duties were the following tasks:- Manage the technical team in Spain (career plan, training and supervision, etc.).- Collaborate in the infrastructures’ evolution (datacentre, communications and systems).- Analyse and improve the procedures involving service and support department and its partners.- Propose department’s visibility and performance improvements. Define metrics for service evaluation.- Periodic meetings and follow-up with major customers.- Study ISO 20.000 and LOPD compliance.Within this period, I developed the following projects and reached the following goals:- Improved in 30% the reation and resolution time for customers’ requests and systems’ incidents.- Extended the service time of the spanish team in order to improve the service.- Improved partners’ reaction and resolution times, as well as their knowledge of the infrastructure and the business.

As a Near Technologies contractor in EDS, my duties were the following tasks:- “Webvault” department’s systems’ management. Mail gateways, proxies, application servers and other internet-facing services.Within this period, I developed the following projects and reached the following goals:- Learnt the full cycle of the support service and its evaluation metrics.- Learnt how do the companies manage the greatest ICT infrastructures

Marmedsa Group is a corporation that covers the full range of land, sea and air logistics and worldwide transport.Among my duties were the following tasks:- Manage the technical team (career plan, training and supervision, etc.…).- Technical direction of the ICT infrastructures.- Infrastructures’ project’s management.- Contact with suppliers and manufacturers, including the creation of global agreements.- Creation of the 2006-2008 ISS plan. Collaboration in the creation of the 2006 to 2008 ISS budget.Within this period, I developed the following projects and reached the following goals:- Managed an infrastructure in 3 countries and 30 branch offices, covering 80 servers and 1000 users. o Managed a budget for projects of €1M. o Managed an operation budget of €2M.- Replaced 90% of the company’s ISS platform for industry standard systems: o Resized and change communication links with MPLS over Fiber Optics. o Designed and deploy Windows Server 2003 R2 clusters in main branch offices in order to assure business continuity. o Migrated the faulty corporate mail service to Lotus Domino 7. o Defined and deploy a consolidated backup system and procedure for the whole company (HP Data Protector 6.0). o Consolidated the distributed storage into 2 replicated SAN (HP Enterprise Virtual Array EVA6000 / EVA6100).Define the consolidation of the corporate data in the datacentre for the whole group. o Define the Citrix project requirements. o Navision Financials 4.0 to Navision Dynamics 5.0 infrastructures’ migration. o Design and construction of the new datacentre within the corporate building and manage the moving of the corporate ISS to it.- Reduced in 75% the reported users’ ISS’ incidents and 95% of the ISS's downtime, planning and successfully assuring 99,99% availability.- Defined the procedures to monitor and analize the status of the ICT.- Promoted a continuous improvement environment.

Infolan was a ICT services company. Their services ranged from ERP implanting and e-Business applications’ development to ICT Infrastructures’ management.My duties included:- Pre-sales advising. Creation of technical offers for the sales department.- Definition of the projects.- Management and follow-up of the projects assigned to the technical department or other consultants.- Management, with the department’s approval, of the department’s staff’s career and training plan.- 3rd-level Technical support in critical situations.