International company specialized in Luxury Travel Management & VIP Concierge Services, Management Rental services & House Maintenance and Personal Assistant.- Develop performance optimization strategies (short and medium term).- Daily coordination between different departments: Luxury travel management, Management rental services and House maintenance, Personal assistant.- Customer acquisition B2C & B2B.- High-level trade negotiations.- Define with the Marketing department… Show more International company specialized in Luxury Travel Management & VIP Concierge Services, Management Rental services & House Maintenance and Personal Assistant.- Develop performance optimization strategies (short and medium term).- Daily coordination between different departments: Luxury travel management, Management rental services and House maintenance, Personal assistant.- Customer acquisition B2C & B2B.- High-level trade negotiations.- Define with the Marketing department operational marketing plans.- Performance status (KPIS). - Daily problem resolution. Show less

- Providing information about collections, products, purchasing processes and returns. - Reporting KPIs.- Solving customers problems: Incidents products, shipments, delivery processes.- Shortening services times (action - reaction).- Boosting sales by promoting cross selling.- Reception and processing of orders, exchanges and returns.- Identifying new sales opportunities.- Solving incidents with courier company and prevent future incidents.- Customer loyalty.

Fashion brand. Management and organization of all the activities related to acquisition, production and distribution of the brand, from daily contact with suppliers to B2C. - Distribution channels , stock and control, contact new suppliers, locate new POS.- Define and implement new action plans, promote international expansion.- Management of partnership with brands : El Ganso, BIMANI, Glamour, POPA.

Boutique hotel in Cordoba. Responsible for managing the Hotel management team (HOD's) to deliver an excellent guest experience.- Management, coordination and evaluation of different departments within the company.- Hotel management operations and general budgets.- Define and control quality standards.

Hotel. Assist with daily activities, personnel management and organization of daily operations.- Accounting and financial matters related to F&B department.- Coordination of restaurant operations and banquets department.- Coordination of programmes to promote products and services.- Budget control.

Control and supervise the Front Desk, Guest Services and Housekeeping departments.- Revenue control, carrying out administrative activities.- Generate quality care to anticipate the needs and expectations of guests.- Knowledge and coordination of guest room department.