• Managed assigned accounts, including initial set up, ongoing support and retention, whilst maintaining a high degree of accuracy and consistency with partners and building their trust with the platform • Worked well with internal colleagues across the business, liaising with the company’s sales and marketing teams and contributing to projects to ensure a cohesive approach to client management • Identified opportunities to optimise account performance, through the use of reports and analytics • Developed and maintained strong relationships with existing clients where I developed strong interpersonal skills, good empathy and a customer-driven service ethic • Reached out to new potential partners and proactively helped them onboard the platform and to adapt to learning new processes, technology and software • Developed strong relationships and delivered outstanding service to each of our accounts, communicating with them regularly and with clarity, both via phone and email • Helped identify any good feature requests that would boost sales on the platform • Implemented strategies that align with the organization’s goals and objectives • Analyzed market trends and conditions to identify opportunities for cost savings and supply chain improvements • Worked closely with clients to understand their needs and objectives, developing tailored strategies and solutions to meet their business goals

Assisted with customer queries and concerns, answering phone calls and sending emails to help customers resolve issues in a timely manner. Managed customer accounts, accessing and updating customer details as required and necessary. Mediated and resolved customer complaints, escalating them to appropriate departments and team members as required. Collected data from partners and compiled trends for senior management, highlighting trends and making recommendations to improve company metrics. Collaborated with other sales representatives and helped setting up accounts on the booking platform. Developed and maintained strong relationships with existing clients and identified new business opportunities within existing accounts (collaborated with the sales team to achieve revenue goals).Learned to resolve tech issues and where necessary to report bugs. Diagnosed and troubleshooted customer problems effectively, using available resources and knowledge bases. Consistently met or exceeded service quality standards and KPIs (e.g., first-call resolution, response time). Fostered strong relationships with customers to increase satisfaction and loyalty. Provided suggestions to management for improving products, services, or support processes based on customer interactions.

Handled client-facing duties as well as general management tasks. I was receiving guests to the hotel by greeting them warmly, and attending to their inquiries and also answered inquieries over the phone. Informed guests of the services and accommodation rates in the hotel, made reservations for guests according to their needs. Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel. Maintained orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.

Took the role as a challenge to learn on administration role, gained experience inanswering and directing phone calls. Handled administration requests and queries notonly from guests but from senior managers as well. Learned how to schedule meetingsfor my senior executives, manage their calendar and organize appointments for theevents that took place in the hotel. Lateron took on organizing the events as well. Learned to write and distribute email,correspondence memos, letters, faxes and forms. Ordered office and hotel supplies andresearched new deals and suppliers. Submitted and reconciled expense reports. Usedcontent marketing strategies via hotel's website, Facebook and Instagram pages. Responded to guests and staff inquieries, requests and complaints in a prompt and courteous manner. Took personal responsibility to ensure maximum guest satisfaction in the hotel at all times.

Presented positive first impression and established friendliness. Showed excellent servicein high standards. Learned to promote the department services and to be able to directguests accordingly. Established strong promotion skills on the food choices and exceptionalability to relate courteously with customers. Got awarded the title employee of the monthand was ultimately highly respected by senior industry executives.

Replied to clients' inquiries from all around the world, which has to do with the businesssectors, meeting the market demands and up-scale sales, adding on analytical skills andmultitasking, and a better understanding of the marketplace. Handled complaints andhow to improve the sells in response to them.

Hospitality in restaurants and hotels. Learned the ability to interact with all kinds of guests and how to emphasize the high standards and values of the resort.