All sales related duties, procurement of packaging materials and trading goods. Planning for boxing line. Master Data

Head all operations from Betta Sanitaryware relating to export division (European Countries). Ensure highest quality of products and customer service.

Operate as lead point of contact for any production related matters.Ensure timely and successful delivery of the group's solutions according to customer needs and objectives.Clearly communicate progress of monthly/quarterly production matters to internal and external stakeholders.Forecast, track and report on key account metrics.Identify and grow opportunities within CTM and collaborate with sales & marketing teams to ensure growth attainment.Assist with high severity requests or issue escalations as needed.

Communicate with customers regarding progress of orders / claims via fax, e-mail and telephone. MRP support from factory side to CTM group (Betta and Aquarius) for day to day stock requirements. Process orders, invoices, credit notes & debit notes (SAP). Allocation of stock. Create shipments and liase direct with transporters regarding deliveries. Liase direct with factory manager regarding production requirements for sales. Liase direct with warehouse manager regarding boxes required for boxing as well as the boxing required for sales (orders). Attend and process customer complaints. Preparation of Sales / Credit report – EXCO Meetings. Stocktake documentation & capture of final figures. Responsible to meet sales targets on month to month basis. Ensure Credits does not exceed 0.5% of sales. Purchase stationery / labels and any other items as and when required. Responsible for ISO audits - Internal sales // Sales

Staff compliment of 87 – 107. Stock Value +/_ R80 mil. Monthly Manager’s Meeting - Report on: Assembly - Rings, Pistons, Liners & Kit sets. Receiving - Put-away and picking for sales. On-time Deliveries (RTT and general issues. Computer packages Popims till Dec 06 and FMG Pro (AIM) Jan 07Monitor and allocate daily work to various departments. Assist Customer Service / Internal Customers with special requests. Maintain and improve existing practices and procedures. Regular production feedback per workstation. General housekeeping in and outside warehouse. General Health and Safety in warehouse. Ensure Inventory Control is in place and a high level of accuracy is maintained Inspect warehouse and complete HSE inspection reports. Attend to all staff related matters i.e training, leave, disciplinary action etc. Oversee warehouse fleet.

As internal Sales Manger I had a staff compliment of 5 – 2 x Internal sales clerks, 1 x Jnr Dispatch Manager and 2 x Pickers. Attend to all sales related duties. Update price lists. Attend to and resolve customer complaints. December 2004 – requested to take over production planning:Plan and process daily stock orders for assebly lines (4). Inventory control – create new part numbers / Bill of materials etc.June 2005 – requested to manage retail production department.Purchasing of stock (components). Drawing up works manuals. Improve min/max stock levels in casting stores as well as finished goods.Responsible for SABS and ISO Audits.