Hector Boschetti-Silva Email & Phone Number

Guaynabo, Puerto Rico/Bogota, Colombia

Responsible for supporting sales teams with product positioning, evaluating customer’s voice/data/security/Internet environments and defining application requirements, performing product demonstrations, and winning the confidence of customer prospects. The Senior Sales Engineer roe accomplishes this via audio or web conference calls as well as live meetings throughout the country and abroad. The sales engineer will have expert-level knowledge of unified communications, hosted PBX, hosted Contact Center/IVR solutions, SIP trunking, WAN transport including MPLS, SD-WAN and Internet, security, unified messaging, audio/web/video collaboration, IM/Presence, and PBX/IP PBX integration. Further, the sales engineer will have experience working in cross-functional teams assisting with product development, testing and applications recommendations that align with evolving market requirements.

Guaynabo, Puerto Rico

- Analyze current technologies used within the company and determine ways to improve- Document and monitor requirements needed to institute proposed updates- Work closely with Information Technology professionals within the company to ensure hardware is available for projects and working properly- Propose and establish framework for necessary contributions from various departments- Account for possible project challenges on constraints including, risks, time, resources and scope- Work closely with project management teams to successfully monitor progress of initiatives- Provide detailed specifications for proposed solutions- Define clear goals for all aspects of a project and manage their proper execution

San Juan, Puerto Rico

Identify current and future customer service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements.Provides product, service, or equipment technical and engineering information.Develop integrated ip solution based on customer needs and market trends to simplify network management and security.

Puerto Rico

Identify current and future customer service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements.Provides product, service, or equipment technical and engineering information.Develop integrated ip solution based on customer needs and market trends to simplify network management and security.

At&T Plaza Puerto Rico

Director to Global Sales in PR and IP Solution Consultant to CCLA region.

National Bussiness Market

Manager to all Technical Sales consultants for business module.

A new challenge as arquitect and developer of new products. Collaborated as 3rd level support for the ISP networks and platinum clients. In addition to this task, I need to plan, design and develop the xDSL, dial-up, dedicated, MetroEthernet, VoIP, VPN networks and international connections.Achievements:Designed and installed a backbone based in IP services, dedicated to MetroEthernet , Frame Relay,ATM and MPLS interconnection networksWork in a project for the creation of a Data Center and client placing in which all kinds of connections are offered including Gigabitethernet, TDM, ISDN, xDSL among others.Developed and implemented a PoP in the Nap of the Americas (NoTA) interconnected through 4 STM-1/OC-3, DS-3 and others.Defined and installed the network expansion of the dial-up services.Design and deployment of IBGP and EBGP network peers.Key player in VoIP softswitch implementation.

Work as Second level support for network team problems (routers, switches, and access servers). Worked in coordination with the Engineering Department for possible and future network improvements. Contributed with key and decisive ideas within multifunctional groups for the creation of new products.Achievements:Installed, configured and completed several STM-1/OC-3 and DS3 links for Internet interconnection, thereby achieving a similar traffic balance among all.Outlined and implemented the IP network migration from a layer 2 model (ATM,ELANs) to a layer 3 model completely (Gigaethernet,Routing), reestructuring the network so that it could support a new product portfolio such as: MetroEthernet, VoIP ,Fax over IP, Wireless, VPNs, among others.Developed the support layout and repaired the service levels (SLA) offered by the marketing department.Maintained, configured and improved the internal and external routing protocols of the network's platform to make better use of all the links.