Contact potential or existing customers to inform them about a product or service using Calling scriptsfocus on first-call resolution and Maintain AHTHandling Calls related to transactions discrepancyHandling 200 Inbound calls per day and outbound calls as per the requirement of the ManagementReaching Quality score and Scheduled adherence as per the target in each and every month.

Managed incoming customer inquiries via phone, email, and chat, consistently exceeding customer satisfaction benchmarks.Resolved complex customer issues promptly and efficiently, resulting in a reduction in overall ticket resolution time.Credit Card Limit Enhancement ProcessCustomer Support and Risk Management by raising Request in CRM