-Managing existing clients and winning new business.-Client management towards retention and growth.-Engaging churn customers.-Conducting marketing research.-Competitive intelligence gathering and reporting.

- Defined and articulated a compelling product vision and strategy for ArtCorner, aligning with the project mission to empower artisans.- Conducted comprehensive market research and user interviews to identify pain points and opportunities in the artisan market, informing the platform's feature set and roadmap.- Collaborated closely with cross-functional teams, including developers and designers, to prioritize features and functionalities based on user needs, business objectives, and technical feasibility.- Championed a user-centric design approach, conducting usability testing and gathering feedback to optimize the user experience across all touchpoints of the platform.- Facilitated effective collaboration and communication between cross-functional teams, ensuring alignment and transparency throughout the development process.

- Established and nurtured relationships with assigned customers, driving new sales opportunities and exceeding revenue targets.- Identified opportunities for upselling and cross-selling products based on customer needs and preferences, resulting in increasing revenue.- Managing over 3000 accounts, and maintaining accurate records of customer interactions and sales activities through CRM.- Resolving customers complaints with empathy and efficiency, ensuring customer satisfaction and long-term loyalty.- Reactivation of dormant and inactive accounts.

- Handled customer inquiries, requests, and complaints through various communication channels, including email, phone calls, and in-person interactions.- Effectively managed difficult or irate customers, turning negative experiences into positive ones and increasing customer satisfaction by 62%.- Provided customers with information on the latest promotions and offers, and suggested appropriate banking solutions to meet their financial needs.- Onboarded customers and activated their debit cards, ensuring a smooth start to theirbanking experience.

- Sold bank products and services directly to customers.- Persuaded potential customers to purchase the bank’s products andservices.- Set and strived to achieve individual and team sales targets as defined bythe organization.