Bo Sørensen Email & Phone Number

København, Hovedstaden, Danmark

I work as a process owner and business developer in the Danish Tax Agency. The purpose of this position is to optimise the collection and processes of tax payment in compliance with Danish legislation. Responsibilities:• Process design and development, optimising efficient work procedures• Support of the tax collection process, ensuring a compliant and well-functioning operation• Improvement of standard operating procedures, increasing customer focus and new digital solutions• Business analytics, risk assessment and quality assurance of necessary system adjustments• Preparation of new legislation and implementation of legal requirements • Clarification and documentation of updated process flows

Copenhagen Area, Denmark

The function of this job was to plan, manage and accomplish business changes of any kind and in particular to ensure these to become operational for the frontline teams. This would most often also include the preparation and execution of external communication to both customers and partners. In this role, I have been the person linking the business requirements with the providers of the IT systems when changes have been needed following compliance obligations such as GDPR and KYC or whenever there has been a need to replace software programs.Responsibilities:• Transition management including implementation readiness• Business analytics and assessments of regulations and directives in cooperation with Legal and Compliance• Development and design of work procedures including written instructions in user manuals• Process governance – alignment of the change strategy, the business objectives and the operational units• System requirements specifications including collaboration with users in customer-facing roles• Project planning and test management in cooperation with IT providers• Communication and training for internal and external stakeholders

Copenhagen Area, Denmark

I was hired temporarily for a project with the purpose of implementing a new IT system provided by a German supplier for the management of street lighting in various parts of Denmark.Responsibilities:• Track Lead and support for Operations and Maintenance• Planning, coordination and prioritisation of business requirements• Process modelling and development• Documentation and elaboration of SOP's• Training sessions and organisation of workshops

Copenhagen Area, Denmark

Working as a combined business specialist and project coordinator, I have been planning, leading and following up on changes coming from audit and business requirements as well as employee suggestions for improvements of customer service. By developing both the user and the customer experience, I have also managed to elaborate efficient communication with external customers as well as with internal stakeholders.Responsibilities:• Process efficiency and implementation of changes• Continuous improvement of customer journey• System requirements specifications and documentation of workflows • Communication to stakeholders, both internal and external• Presentations, training, support and facilitation in workshops• Creation of templates for communicating with clients• Coordination of translations and proofreading

Copenhagen Area, Denmark

Responsibilities:• Key account management and analysis of customer portfolio• Motivation and development of 10 employees working in the same service team• Quality assessment and weekly reporting to management

København Og Omegn

Responsibilities:• Global customer service and B2B support performed in English, German, French and Danish • Underwriting, case and claims management including contact to companies, hospitals and partners

Copenhagen Area, Denmark

Responsibilities:• Emergency assistance for insurance customers including crisis-affected people• Planning and coordination of transport cases and hospitalisations

Copenhagen Area, Denmark

Responsibilities:• Global customer service and B2B support performed in English, German, French and Danish • Underwriting, case and claims management including contact to companies, hospitals and partners

Ma (Cand.Mag.), French And German

• Spoken and written French and German • Linguistics, pronounciation and grammar • Translation • Culture, literature, history.

Ap Degree, International Business & Marketing

• Marketing • Market analysis and planning • Business economics • Global economics • Specialisation and analysis • Final examination.

Authorised Tourist Guide Diploma (Turistføreruddannelsen), Turism

• Intercultural communication and analysis • Tour design and planning • Best practice with exercises on spot • History of Denmark.