Executive responsible for global operations at MDI, enabling constituents of the healthcare eco-system deliver top notch service to members and providers.

Leader for BigRio's healthcare business driving organic growth, looking for acquisitions, building out new services and technology assets for healthcare clients.

P&L leader for Healthcare Payer business at Conduent.

Consulted with Health Plans, technology companies and analytics startups to build solutions focused on the payer, provider and ACO space.

Recruited from Universal American's vendor to improve claims operating metrics, enhance CMS compliance of Medicare Advantage claims and lower cost of operations. Ultimately directed a globally distributed team of more than 250 employees across 3 locations. During tenure, delivered year-on-year metrics improvement and PMPM cost improvement by utilizing automation, organization design, process improvement and strategic outsourcing. Results include: • 25% reduction in claims processing unit costs from 2011 to 2014.• 8 percentage points improvement of claims timeliness.• More than 75% reduction in plan overturn of appeals and overturns of upholds-2011 to 2014.• 90% reduction in claims-related Medicare member complaints from 2011 to 2014.• 4 percentage points reduction in underpayment adjustment rate.• Increased the payment accuracy by 2.5 percentage points. • Span of influence and impact included the claims eco-system comprising claims operations, cost containment, benefits and pricing configuration and provider appeals/disputes.

Recruited to secure new business and lead matrixed US/India delivery team. Promoted and ultimately responsible for a team of over 600. • Increased revenue to $25M per year from $2M per year from 2005-2009; top salesperson. • Built a health plan client's IT and back-office infrastructure to support growth in Medicare Advantage and Medicare Part D.

Relationship Management - Insurance and Healthcare