Senior Project Manager (Program Delivery Manager)
Current• Built best-in-class award-winning mobile app experiences around Document Center Processing, Message Center, Wealth management features to increase client satisfaction and adoption.• Driven the bigger mission forward by translating vision into results. 𝐊𝐞𝐲 𝐂𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧𝐬• Understood the detailed business strategy of the products and program in depth to be credible and influential with all teams.• Communicated goals, roles, responsibilities, and desired outcomes to cross-functional project teams, got buy-ins, and delivered quality programs on time, scope, and budget. • Defined roadmap deliverables with a program execution plan detailed delivery plan, calling out all risks and dependencies. • Applied technical capabilities to effectively solve software engineering challenges, communicate with engineers, scope technical efforts, and identify risks and dependencies.• Identified and designed enterprise-wide processes that assisted in successful program delivery e.g. shift left Accessibility development practices. • Built effective relationships and networks that had driven the delivery. Shaped diverse teams into cohesive, high-performing innovation engines.• Looked upon as the primary point of contact for providing the correct information and associated data about the state of the project to the right audience at the right time from a single source of truth e.g. Jira, SLA and KPI, bi-weekly sprint reports, monthly governance reports.𝐈𝐦𝐩𝐚𝐜𝐭 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐞𝐝✓ CSAT score doubled.✓ App engagement score card indicated encouraging metrics of more than a M active users monthly with more than multiple M users adopting the app.