Delphia Smith Email & Phone Number

Groves, Texas, United States

United States

Beaumont, Texas, United States

Lumberton, Texas

• Collaborative Leader and experienced healthcare professional leveraging 12+ years of managerial operation excellence supporting growth through leadership, integrity, initiative and passion.
• Manage Operations of a 24/7 120-bed facility with 70 employees.
• Support corporate initiatives by meeting/exceeding financial goals while increasing operational efficiencies, decreasing expenses and maintain quality of life for residents
• Established an effective check/balance system to improve process governance while developing communication channels with internal team leaders for continuous improvement in operations
• Establish collaborative partnerships with medical professionals, regulatory officials and service support vendors
• Consistently met budget expectations and identify areas for improvement in balancing operational cost Selected Accomplishments:- 2018 AHCA Silver Award Winner for commitment to Quality- 2018 Pinnacle Quality Insight.

Port Arthur, Texas

• Manage overall 24/7 operation of a 188-bed facility, including application and implementation of established policies that secure resident services and business objectives
• Administer fiscal operations such as budget planning, business office functions and operating within established budgets and facility business plans
• Collaboratively established SOP’s for physical practice in the facility with the Director of Nurses (DON)
• Conduct regular daily/weekly update meetings to ensure medical/nursing/ancillary and support services reporting are standardize and socialized to internal/external stakeholders and governmental entities.
• Maintains responsibility and conduct informal audits for petty cash accounts and accounts receivable to include collection for delinquent accounts as required
• Support quality-care processes that secure quality of care for resident and services provided

Port Arthur

• Coordinate weekly care plan meetings
• Discharge planning
• Hospice education and referrals
• Maintain resident’s records according to policy and procedures
• Falls reduction committee
• Restraint reduction committee

• Met with personnel, residents and visitors to ensure that the department’s established policies and procedures were followed at all times
• Participated in developing, planning, conducting and scheduling in service training classes that ensured a well-educated and proficient department.
• Participated in employee performance evaluations
• Maintained required records and forms on all resident admissions, transfers and discharges
• Completion of the social service section of the MDS

Bachelor Of Science, Social Work

Activities and Societies: Alpha Delta Mu - National Honor Society,

Bachelor Of Science (B.S.), Social Work

Activities and Societies: Division I Volleyball Team - Outside Hitter

Associate'S Degree, General Studies

Activities and Societies: Volleyball Team