Batuhan Bostancı Email & Phone Number

Istanbul, Tr

İstanbul, Türkiye

Kadıköy, İstanbul, Türkiye

Management of the ownership for CRM and Business Applications.Planning the demands with the partner company.Determining the developments to be made in the sales portal and making improvements.Determining the application developments and making application developments in order to carry out marketing processes.Analysis processes and development of applications in Power Platform infrastructure for Site and Production team.

İstanbul, Türkiye

Ensuring proactive offer of the most suitable products and services to the customers at the right time and channel.Conducting demand scope studies. Working with Agile MethodologyPerforming demand analysis. Creating a task list based on the analyses and transferring the task list to the software team. Preparing test scenarios.Performing tests. ( Services Test/Front-end Test)Performing front-end designs on MS Dynamics 365 CRM (PowerApps).Customizing MS Dynamics 365… Show more Ensuring proactive offer of the most suitable products and services to the customers at the right time and channel.Conducting demand scope studies. Working with Agile MethodologyPerforming demand analysis. Creating a task list based on the analyses and transferring the task list to the software team. Preparing test scenarios.Performing tests. ( Services Test/Front-end Test)Performing front-end designs on MS Dynamics 365 CRM (PowerApps).Customizing MS Dynamics 365 CRM. Creating business rules and workflows tailored to the customer needs.Supporting the development to be carried out using XRM ToolBox. Show less

Providing CRM training and CRM reporting training to overseas e-commerce teams. Ensuring customer data analysis and reporting (regular or ad-hoc). Creating customer reports for Customer Service/E-commerce/Retail departments (regular and ad-hoc). Creating RFM models. Conducting "Loyalty Program" studies. Creating views and reports on MS Dynamics 365 CRM for relevant units. Creating workflows tailored to the needs on MS Dynamics 365 CRM. Performing customizations on MS… Show more Providing CRM training and CRM reporting training to overseas e-commerce teams. Ensuring customer data analysis and reporting (regular or ad-hoc). Creating customer reports for Customer Service/E-commerce/Retail departments (regular and ad-hoc). Creating RFM models. Conducting "Loyalty Program" studies. Creating views and reports on MS Dynamics 365 CRM for relevant units. Creating workflows tailored to the needs on MS Dynamics 365 CRM. Performing customizations on MS Dynamics 365 CRM based on the needs of relevant units. Show less

Preparing Google MB and CRM reports for retail units,.Coordinating customer contacts among relevant business units. (Logistics-Warehouse-Stores-Call Center-IT). Creating reports to be used by call center to provide permanent solutions for customer satisfaction.Ensure to process improvements are made to prevent customer complaints from recurring.

Kadıköy, İstanbul, Türkiye

Ensuring customer satisfaction.To manage sales-logistics-customer relations processes.To organize the merchandising shipment system with logistics reports in the SAP system.