Managing Director
Crowe Barry Consulting Group, Llc
Leveraging nearly 15 years of Contact Center, CX, CRM, Genesys and competitor expertise, the Firm was established to help large enterprise clients. Crowe Barry Consulting Group embarked to change the legacy mindset where the Contact Center being treated as a "cost" imperative to becoming a revenue, customer acquisition and retention "strategic asset". We scaled utilizing our extensive network of domain experts to deliver tremendous results for our customers. A customer sampling includes a leading US Insurer, an iconic US Investment Firm, a Leading Contact Center company and a German CX solution provider with AI-infused technologies.• We delivered strategic oversight for new product offerings and Sales oversight (Global).• We provided Vendor oversight of a Next Generation Contact Center (multi-year effort).• We worked with multiple vendors - core, integrated and augmented, to produce impressive Sales, Customer and End User outcomes.