Victoria Boston, Mba work email
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With over 30 years of senior leadership experience in the telecommunications industry, I lead a high-performing team of over 500 professionals who are responsible for market expansion, building, enhancing and maintaining the network for over 2 million customers across three states. As the Region Vice President of Engineering, Network Maintenance, and Construction at Comcast, I oversee a $100 million annual budget and drive best-in-class transformational employee and customer experiences.I am passionate about diversity, equity, and inclusion, and I serve as an active member of the National DEI Steering Committee at Comcast. I also chaired the inaugural West Division DEI Council in my previous role as the Division Vice President of Customer Retention and Loyalty, where I protected over $18 billion in annual revenue and 11 million customers, and invested $100 million in diverse suppliers. I have a proven track record of delivering double-digit revenue growth, operational excellence, and savings, while fostering a culture of innovation, collaboration, and empowerment. I am also an author, speaker, coach, and board member, who shares my insights and expertise on leadership, organizational change, and customer loyalty.
Www.Technetworkinc.Com
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Evp And Chief Customer Experience OfficerWww.Technetworkinc.ComWashington, Dc, Us
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Evp & Chief Customer Experience OfficerWww.Technetworkinc.Com Jul 2024 - PresentOversee the day-to-day operations of a highly sought after telecom outsourcer supporting engineering, design, construction, installation, repair and plant maintenance while ensuring a world class customer & employee experience. Provide tremendous leadership for more than 1500 professionals, committed to providing innovative telecom residential and commercial turn-key solutions. A trusted strategic partner with multiple global household brands, while effectively leading more than 75 construction companies, 54+ commercial companies and well over 35 residential companies to add tremendous value to our customer base. Responsible for inspiring our highly skilled workforce to own the customer experience, one interaction at a time working collaboratively to connect our client's and their customers to what matters most.
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Head Of Construction & Engineering, Freedom RegionComcast Aug 2022 - Jul 2024Philadelphia, Pa, Us• Serves a high performing team of 500+ leaders, technicians, and construction team members for over 2M customers across Greater Philadelphia, New Jersey, and Delaware; responsible for over $100M annual budget to expand the network, generating growth & revenue• Leverages data and market intelligence to form strategy for and provide oversight to the construction and network maintenance organization, driving best in class transformational employee & customer experiences• Achieves overall growth and maximum productivity, by leveraging firm strengths, reducing waste / inefficiencies and delivering differentiated products and services• Active member of the National DEI Steering Council, National Black Employee Network Advisory Board, & Optimal Employee Experience HR Journey Team -
Division Vice President, Customer Retention & LoyaltyComcast Feb 2018 - Aug 2022Philadelphia, Pa, Us• Exceptionally led over 800 retention professionals in creating best-in-class customer experiences for West Division residential customers via 3M calls annually. • Passionately served as Chair of inaugural West Division Diversity, Equality, & Inclusion Council (2020-2022); increased workforce representation, enhanced employee motivation, and invested $100M in diverse suppliers• Delivered best in class results to protect over $18B in annual revenue and 11M customer base• Yielded over $5M in y/y expense reductions via operational excellence initiatives• Generated $400K in savings as measured by 14% y/y improvement in employee churn rates by making enhancements to the employee experience• Facilitated a coaching and development focused culture as measured by over 300 promotions/year
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Vice President SalesFrontier Communications Mar 2017 - Feb 2018Dallas, Texas, Us• Successfully led the national strategic partnerships team of over 6,200 sales, retention, and collections professionals including chat and Spanish language support functions. • Grew topline revenue while protecting the customer base and accelerating collection speeds.• Reduced expenses by $17M y/y• Enhanced productivity in sales while amplifying close rates by 12% y/y -
Executive Director, Community RelationsDiscover You Compton Inc. (Non-Profit) Jul 2015 - Mar 2017• Served as chief liaison with the board of directors• Successfully connected new community partners with the non profit; strengthened exiting partnerships• Effectively secured funding for all non-profit projects• Efficiently planned, managed individual, Board, and foundation giving programs• Supported all social media outlets, promotional events and long term strategy/planning
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Area Vice President, Customer ServiceVerizon Wireless Jun 1990 - Jul 2015Basking Ridge, Nj, Us• Successfully lead a large team of over 5000 professionals across 10 locations/multiple states, responsible for providing best in class service and total solutions for more than 100M consumer customers• Effectively improved overall call work efficiencies, resulting in a $37M cost reduction y/y; Fiscally responsible for $20M plus annual budget • Passionately developed leaders and prepared all employees for future opportunities resulting in 71% of teams ranked top nationally and more than 500 promotions annually• Volunteered more than 1000 house to community service each year -
Retail Sales Store DirectorVerizon Wireless Apr 2011 - Aug 2012Basking Ridge, Nj, Us• Achieved $1.4B in annual revenue, served 2.7M customers; Effectively lead a large team of more than 800 sales professionals responsible for creating total solutions and wireless services including mobile broadband to residential and small business customers in DC, MD, VA• Successfully provided oversight and leadership to the day to day operations of more than fifty-four (54) corporate wireless retail stores, operating 7 days a week• Responsible for driving cost out of the business while improving efficiencies in employee productivity and customer service, resulting in $1M savings y/y
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Consumer & Multilingual Sales /Retention DirectorVerizon Wireless Feb 2006 - Apr 2011Basking Ridge, Nj, Us• Effectively led a large team of more than fifteen hundred (1500) sales professionals responsible for selling and retaining internet, video, and voice services to residential and small business customers in DC, MD, & VA, resulting in more than $2.7B in annual revenue• Successfully developed strategies to grow revenue, reduce cancels and disconnects, improve attendance, and transform the culture in (10) large call centers located in MD, VA, WV, NJ, & PA• Successfully partnered with labor relations, human resources, and the local Unions to care for all employee personnel concerns in a timely and effective manner
Victoria Boston, Mba Skills
Victoria Boston, Mba Education Details
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Cornell UniversityWomen In Leadership -
Columbia UniversityInnovation And Strategy
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Strayer UniversityGeneral
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Strayer UniversityMarketing
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Strayer UniversityMarketing
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Strayer UniversityGeneral
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The George Washington UniversityProject Management
Frequently Asked Questions about Victoria Boston, Mba
What company does Victoria Boston, Mba work for?
Victoria Boston, Mba works for Www.technetworkinc.com
What is Victoria Boston, Mba's role at the current company?
Victoria Boston, Mba's current role is EVP and Chief Customer Experience Officer.
What is Victoria Boston, Mba's email address?
Victoria Boston, Mba's email address is vi****@****ess.com
What is Victoria Boston, Mba's direct phone number?
Victoria Boston, Mba's direct phone number is +130170*****
What schools did Victoria Boston, Mba attend?
Victoria Boston, Mba attended Cornell University, Columbia University, Strayer University, Strayer University, Strayer University, Strayer University, The George Washington University.
What are some of Victoria Boston, Mba's interests?
Victoria Boston, Mba has interest in Civil Rights And Social Action.
What skills is Victoria Boston, Mba known for?
Victoria Boston, Mba has skills like Project Management, Driving Results, Leading Change, Large Team, Innovation, Employee Relations, Sales Management, Strategic Planning, Account Management, Budgets, Call Centers, Change Management.
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