Brendan O'Sullivan

Brendan O'Sullivan Email and Phone Number

Customer Success Manager | Building Strong Client Relationships | Driving Customer Satisfaction and Retention | Passionate About Helping Clients Achieve Their Goals @ Riva International, Inc.
Brendan O'Sullivan's Location
New York City Metropolitan Area, United States
Brendan O'Sullivan's Contact Details

Brendan O'Sullivan personal email

n/a
About Brendan O'Sullivan

Passionate about helping businesses build long-term, value-driven relationships. I specialize in driving customer engagement, optimizing product adoption, and ensuring the ongoing satisfaction and retention of clients.My approach is customer-centric and focused on proactive problem-solving, and continuously adding value to the customer journey. I thrive on identifying opportunities for process improvement, collaborating with cross-functional teams, and turning customer feedback into actionable insights.I work closely with clients to understand their unique goals, challenges, and objectives, ensuring they receive maximum value from our products and services. By aligning customer success strategies with business goals, I help customers realize measurable ROI while fostering trust and loyalty.

Brendan O'Sullivan's Current Company Details
Riva International, Inc.

Riva International, Inc.

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Customer Success Manager | Building Strong Client Relationships | Driving Customer Satisfaction and Retention | Passionate About Helping Clients Achieve Their Goals
Brendan O'Sullivan Work Experience Details
  • Riva International, Inc.
    Senior Technical Account Manager
    Riva International, Inc. Apr 2019 - Present
    Greater New York City Area
    Manage a portfolio of Riva's strategic enterprise clients becoming a trusted advocate to ensure integration, deployment, and adoption of the Riva Sync and Sales Engagement offeringsAct as the primary point of contact for clients, addressing escalations, providing strategic guidance, and offering solutions to meet specific business needsLead onboarding initiatives for new clients, ensuring seamless adoption of the Riva offerings through personalized training and supportCollaborate with Sales, Product Engineering, Services, and Support teams to ensure a cohesive, unified customer experience while providing customer feedback internally to resolve any challengesConduct regular check-ins and strategic business reviews for consistent alignment of business objectives while reducing churn riskProactively identify opportunities for upsell and expansion, contributing to an increase in upsell revenue
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  • Asp Technology
    Customer Service Consultant
    Asp Technology Jan 2018 - Apr 2019
    Washington, Nj
    Account Manager responsible for customer satisfaction facilitated by delivering platform adoption strategies and enablementProven experience capturing business requirements, creating user scenarios and writing documentation to communicate functional requirements for all stakeholdersCoordinated with key cross functional teams including sales, engineering and management to advocate for improving / enhancing existing capabilities for the AppFusions digital experience portal platform. Assisted and educated clients to incorporate AppFusions packaged integration solutions that bridges remote systems such as Box, Dropbox, Google Suite, Jira, Microsoft applications, Salesforce, Zendesk, among many others with IBM Connections, providing an engaging integrated enterprise collaboration hub
  • Ibm
    Senior Technical Sales Specialist
    Ibm Nov 2015 - Oct 2017
    Greater New York City Area
    Built in-depth knowledge of the customer, their business, industry and provided technical recommendations to help them overcome challenges and deliver on business goals adopting IBM Collaboration and Watson Talent Management Cloud SolutionsMaintained strong client relationships to provide account management by delivering adoption and enablement sessions for their on-premise deployments and cloud based solutionsActed as a liaison between product management and the client to ensure overall satisfaction producing client programs and providing an escalation point for key stakeholdersProven time management skills in a dynamic sales environmentPassionate about client success by solving business problems vs searching for answers
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  • Ibm Corp
    Client Support Professional
    Ibm Corp Sep 2006 - Oct 2015
    Greater New York City Area
    Developed prospecting plans, identified new up-sell opportunities, and demonstrated solutions within key accountsConsistently over-achieved yearly quotas and expanded IBM’s software installed base by partnering with current and prospective clients to understand their business goals and challenges translating these back to IBM's product portfolioBuilt and presented customized demonstrationsNegotiated terms, critical success factors and managed proof-of-concepts to showcase the value and benefit of the IBM solutionResponded effectively to RFIs and RFPs
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  • Ibm Global Services, National Kiosk Practice
    Engagement Manager
    Ibm Global Services, National Kiosk Practice Jan 2001 - Aug 2006
    United States
    Responsible for the development of the client relationship, in the areas of consulting and project management for the delivery of custom self service kiosk solutions. Responsibilities include performing research of diverse technology related issues, data collection, performing analysis and then providing recommendations to create client deliverablesVendor and relationship management skillsManaged the design, development and delivery of multiple kiosk projects which exceeded 11,000 photo kiosks over a three year periodManaged development of unique interactive kiosks for the public to provide information on various client sponsored activities
  • Ibm Global Services, Worldwide Olympic Project Office
    Software Architect
    Ibm Global Services, Worldwide Olympic Project Office Oct 1997 - Dec 2000
    New York, United States; Nagano,Japan; Sydney, Australia
    Developed interactive portion of the official website for the 2000 Sydney and 1998 Nagano Olympic GamesResponsible for the planning, development and implementation of Lotus Notes/Domino applications on the official Olympic website for the Sydney 2000 Olympic Games. Applications varied from online ticketing, athlete biographies, and a news / photo publishing system used by content editors to produce and classify web content
  • Ibm
    It Specialist
    Ibm Mar 1994 - Sep 1997
    Greater New York City Area
    Generated new business through marketing and selling of IBM/Lotus Internet products and services. Developed and designed Internet sites based on client requirements to solve business issues. Clients were from the financial, insurance, electronics, health, government and customer service industriesLed multiple successful client server engagements in gathering business requirements and designing graphical user interfaces based on client responses. Evaluated and performed detailed analysis of business processes with end user involvement
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Brendan O'Sullivan Skills

Enterprise Software Cloud Computing Saas Enterprise Architecture Integration Solution Selling Solution Architecture Pre Sales It Strategy Professional Services It Service Management Project Management Messaging Leadership Sales Enablement Crm Software Project Management Partner Management Go To Market Strategy Collaboration Solutions Business Intelligence Soa Selling Business Alliances Channel Partners Customer Relationship Management Software Industry Managed Services Consulting Sales Middleware Websphere Strategy Storage Program Management Enterprise Content Management Websphere Portal Unified Communications Portals Demand Generation Consultative Selling Business Process Lotus Paas It Outsourcing Firefighting Rescue First Responder Incident Command

Brendan O'Sullivan Education Details

Frequently Asked Questions about Brendan O'Sullivan

What company does Brendan O'Sullivan work for?

Brendan O'Sullivan works for Riva International, Inc.

What is Brendan O'Sullivan's role at the current company?

Brendan O'Sullivan's current role is Customer Success Manager | Building Strong Client Relationships | Driving Customer Satisfaction and Retention | Passionate About Helping Clients Achieve Their Goals.

What is Brendan O'Sullivan's email address?

Brendan O'Sullivan's email address is bo****@****ion.com

What is Brendan O'Sullivan's direct phone number?

Brendan O'Sullivan's direct phone number is +121754*****

What schools did Brendan O'Sullivan attend?

Brendan O'Sullivan attended Manhattan College, Iona College.

What are some of Brendan O'Sullivan's interests?

Brendan O'Sullivan has interest in Social Services, Environment, Disaster And Humanitarian Relief, Health.

What skills is Brendan O'Sullivan known for?

Brendan O'Sullivan has skills like Enterprise Software, Cloud Computing, Saas, Enterprise Architecture, Integration, Solution Selling, Solution Architecture, Pre Sales, It Strategy, Professional Services, It Service Management, Project Management.

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