• Overseeing daily operations with meticulous attention to detail, responsible for 43 personnel and a total turnover of R40 million from fifteen retail outlets• Recruiting, supervising, coaching, training, motivating and mentoring personnel, setting clear goals and expectations, providing relevant feedback and discipline as required• Establishing, implementing and overseeing effective systems, processes and controls• Customer service and liaison, building strong working… Show more • Overseeing daily operations with meticulous attention to detail, responsible for 43 personnel and a total turnover of R40 million from fifteen retail outlets• Recruiting, supervising, coaching, training, motivating and mentoring personnel, setting clear goals and expectations, providing relevant feedback and discipline as required• Establishing, implementing and overseeing effective systems, processes and controls• Customer service and liaison, building strong working relationships and effective communication channels with key stakeholders, resolving complaints and enquiries• Planning and managing team performance, skills development, talent and culture to improve innovation, achieve efficiencies and increase competencies• Conducting weekly in-store training sessions with all associates on customer service, products and sales• Visiting stores to monitor sales, store standards, stock levels, general operations and budgets• Monitoring expenses and approving overspends• Producing various reports, presentations, training schedules, analyses, correspondence and other documentation • Performing as a strong leader of a cohesive team with strict enforcement of health, safety and statutory regulations, quality standards, governance processes and compliance requirements• Managing sales assistants effectively, to ensure customer growth, brand awareness and operational excellence Show less

• Managing 150 personnel selling general merchandise such as appliances, apparel, DIY tools and paint, home improvement and home décor• Overseeing an annual turnover of R250 million• Achieving KPI in sales, expense control, shrinkage, management development and net profit• Performing daily floor walks to monitor merchandise standards, pricing and store promotions, out of stock items and merchandise displays• Customer service and liaison, building strong working relationships and… Show more • Managing 150 personnel selling general merchandise such as appliances, apparel, DIY tools and paint, home improvement and home décor• Overseeing an annual turnover of R250 million• Achieving KPI in sales, expense control, shrinkage, management development and net profit• Performing daily floor walks to monitor merchandise standards, pricing and store promotions, out of stock items and merchandise displays• Customer service and liaison, building strong working relationships and effective communication channels with key stakeholders, resolving complaints and enquiries• Managing P&L account, analysing figures and implementing measures to manage expenses• Forecasting sales and planning • Analysing daily store sales report with department managers• Communicating daily with planners and buyers to manage stock issues• Ensuring weekly promotional activity has been executed and store displays have been built• Revising budgets and forecasts on a monthly basis for sales and expenses• Inventory control; managing stock and weekly counts • Implementing a plan of action to deal with aged and discontinued stock • Stand in regional manager, overseeing operations at eleven stores in the region • Monitoring expenses, in-store promotions and general store standards • Attending weekly operations meetings with regional managers and operations director, as part of succession planning• Performing as a strong leader of a cohesive team with strict enforcement of health, safety and statutory regulations, quality standards, governance processes and compliance requirements. Show less

• Managing a store selling fresh foods, groceries and general homeware, with total annual sales of R150m• Overseeing day to day operations with a focus on store standards, fresh foods availability and promotional execution • Managing daily and weekly training schedules• Performing daily walkthroughs with department managers focusing on stock, display standards, pricing and promotional execution• Checking the completion and signing off on daily food safety audits • Managing… Show more • Managing a store selling fresh foods, groceries and general homeware, with total annual sales of R150m• Overseeing day to day operations with a focus on store standards, fresh foods availability and promotional execution • Managing daily and weekly training schedules• Performing daily walkthroughs with department managers focusing on stock, display standards, pricing and promotional execution• Checking the completion and signing off on daily food safety audits • Managing and implementing inventory controls and daily inventory counts on all high risk products• Conducting daily meetings with management to discuss store sales, stock controls, shrinkage and general store operations• Building relationships with suppliers and customers; ensuring visibility on sales floor at all times.• Training new employees and managers as part of succession planning Show less