• Configuration, administration and end-user training of in-house Applications: o DHIS2 application used for capturing, monitoring and analysing health data on TB/HIV clients and AGYW and AYP clients. o Qode Lynx Health application used for capturing, monitoring and analysing health data on Safe male circumcision and Covid-19 clients. o Snipe-IT asset management system for inventorying all IT assets. o Adobe Sign application for tracking… Show more • Configuration, administration and end-user training of in-house Applications: o DHIS2 application used for capturing, monitoring and analysing health data on TB/HIV clients and AGYW and AYP clients. o Qode Lynx Health application used for capturing, monitoring and analysing health data on Safe male circumcision and Covid-19 clients. o Snipe-IT asset management system for inventorying all IT assets. o Adobe Sign application for tracking and managing electronic-signature processes. o TimeLive application for capturing and tracking employees working hours, Time offs/Leaves (annual, sick, maternity leaves) and Overtimes.• Administration of Microsoft Office 365 workloads (Azure AD, Exchange Online, SharePoint Online, OneDrive for Business, Teams, Planner).• Maintain, monitor, and troubleshoot network infrastructure (Cisco Switching & Routing, UniFi Wi-Fi access points, Kerio Control VPN, Fortinet Firewall, office/data centre cabling). • Manage servers, including accounting (SAGE and Delta), print (equitrac) and backup servers (Veritas Backup Exec) and their associated operating systems (Ms Windows 10, 11, macOS, Android). •Deploy new or updated Antivirus software packages (Eset Endpoint Security) to endpoints upon expiration of software subscriptions.•Schedule, coordinate and deployment of server updates and preventative maintenance with limited downtime.•Configuration, Monitoring and troubleshooting of Active Directory, Group Policy, DNS, DHCP, File Server. • Performing server backups and maintenance of offsite tape storage.• Set up and administration of zoom and Microsoft teams technologies used for online meetings. • Manage company VOIP phone system including punching down phone lines, moving employee extensions, and managing users, groups, recordings and reports. • Receive and act on requests made by local and remote co-workers for daily IT support issues. Show less

• Provide First-level operational support for the One Contact Call Centre System.• Centralized management and Configuration of Kaspersky endpoint security 10.• Provide security monitoring, event analysis and countermeasure proposals.• Application of OS patches and upgrades on a regular basis.• Configuration, Monitoring and troubleshooting of Active Directory, Group Policy, DNS, DHCP, File Server.• Administration and management of the Horizon View 7.x VDI environment and… Show more • Provide First-level operational support for the One Contact Call Centre System.• Centralized management and Configuration of Kaspersky endpoint security 10.• Provide security monitoring, event analysis and countermeasure proposals.• Application of OS patches and upgrades on a regular basis.• Configuration, Monitoring and troubleshooting of Active Directory, Group Policy, DNS, DHCP, File Server.• Administration and management of the Horizon View 7.x VDI environment and client access.• Microsoft outlook mail configuration and administration using Microsoft Office 365.• Integrated our on-premises Active Directory with Azure and Office 365.• Established a secure, central location for customer/ technical documentation that is readily available and accessible to all staff members; used Microsoft office 365 SharePoint portal.• General network administration and troubleshooting (LAN, WAN).• Administration of FortiGate-60E firewall. • Operating and maintaining CCTV, watching both live and recorded video surveillance footage, reporting incidents or suspicious behaviour and contacting the authorities when necessary.• Monitoring, maintenance and documentation of IT assets and infrastructure. • Liaise with Mascom technical staff: Core Networks, Data Networks, Enterprise Services, Etc, in order to report issues and implement resolutions to anomalies.• Log all tickets/requests/inquiries to Collab and ensure that incidents are resolved in a timely manner.• Contact Centre support and incident diagnosis/resolution on a 24*7 on-call rota basis Show less

• Provide First-level operational support for the Finacle core banking system.• Performance of all EOD/BOD operations related to Finacle.o Monitor batch process.o Generate reports.• Doing the Disk space & Table space monitoring of Database on AIX Servers.• Execution of periodic processing (daily, weekly and monthly) and taking related system backups.• Managing the day-to-day operations of Capital Bank host computers by monitoring system performance, configuration… Show more • Provide First-level operational support for the Finacle core banking system.• Performance of all EOD/BOD operations related to Finacle.o Monitor batch process.o Generate reports.• Doing the Disk space & Table space monitoring of Database on AIX Servers.• Execution of periodic processing (daily, weekly and monthly) and taking related system backups.• Managing the day-to-day operations of Capital Bank host computers by monitoring system performance, configuration, maintenance and repair. o Ensures that records of system downtime and equipment inventory are properly maintained. o Applies revisions to host system firmware and software. • ATM monitoring and support.• Installation of Trend Micro Enterprise Edition on all workstations and servers.• Installing, configuring and administrating of Linux servers, application servers, windows servers, workstations, desktops, thin clients and peripherals.• Administrates and supports systems, networks, and application infrastructure (e.g. LAN/WAN, firewalls, routers, systems security, global email systems)• General day to day end user support• Coordinate with external vendors to troubleshoot and resolve complex bank system-level issues. Show less

• Network auditing in Government organizations countrywide.• Tracing connected devices on a network using Serial, Telnet, SSH connection via PuTTY Application.o Using commands to show the:-MAC Addresses of connected devices on switches.-The interface status of switches.-Running configuration for one or several ports on switches.-Authenticated users.• Analyzing and identifying risk issues on the network.• Inventorying and documenting IT assets… Show more • Network auditing in Government organizations countrywide.• Tracing connected devices on a network using Serial, Telnet, SSH connection via PuTTY Application.o Using commands to show the:-MAC Addresses of connected devices on switches.-The interface status of switches.-Running configuration for one or several ports on switches.-Authenticated users.• Analyzing and identifying risk issues on the network.• Inventorying and documenting IT assets (desktops, laptops, phones, peripherals, etc.) and systems (PABX systems, Server Systems and network components) with flow charts and questionnaires. Show less

• Provide technical support to end-users within the institution (set up their passwords; reset their passwords, connecting them to University wireless Internet and any other troubleshooting help).• Maintains network performance by performing network monitoring and analysis, and performance tuning; and ensuring network security and availability to staff and students.• Administering, Troubleshooting, Installation and Configuration of CISCO routers and switches, firewalls and servers.•… Show more • Provide technical support to end-users within the institution (set up their passwords; reset their passwords, connecting them to University wireless Internet and any other troubleshooting help).• Maintains network performance by performing network monitoring and analysis, and performance tuning; and ensuring network security and availability to staff and students.• Administering, Troubleshooting, Installation and Configuration of CISCO routers and switches, firewalls and servers.• Install, maintain, troubleshoot, configure, and repair of software,hardware, internet connectivity, email, mobile and peripheral devices including printers, scanners, fax machines, and copiers in accordance with university guidelines and specifications.• Recommend and apply solutions, including on-site repair for remote users.• Supporting: Microsoft Windows XP/Vista/Windows 7/8, Microsoft Office 2007, 2010 and 2013 and in-house applications (ERP, blackboard, ASAS, ITS etc.).• Supporting Server systems (Active Directory, Antivirus(Kaspersky and Symantec),Exchange server, DHCP server).• Data security, backup and recovery.• Inventorying IT assets, document systems and support the IT department in multiple capacities. Show less